Abdeali Indore wala

Results-driven Customer Experience Specialist with 1+ year of high-performance remote support at Amazon, maintaining a 98% CSAT score while managing sensitive account security and complex technical escalations. Proven ability to reduce operational inefficiencies (12% AHT reduction), mentor new hires, and deliver seamless experiences across chat, phone, and email channels. Adept with Salesforce, Zendesk, and Jira; fluent in English (Expert) and Hindi (Native).

Seeking fully remote roles in Customer Support, Operations, or Account Management with growth-oriented teams.

Customer Service Associate — Account Recovery & Security - Amazon - Remote, India

(2024-10)

• Maintained 98% CSAT score handling high-sensitivity account security queries and complex technical troubleshooting across chat, phone, and email channels.
• Reduced Average Handling Time (AHT) by 12% by identifying workflow gaps and implementing targeted process improvements.
• Awarded Peer Mentor status for onboarding and training new associates, directly contributing to team performance and knowledge scaling.
• Managed critical security escalations with strict adherence to data privacy protocols, ensuring zero compliance breaches.
• Collaborated cross-functionally with technical and operations teams to resolve Tier-2 escalations and reduce re-contact rates.

Cashier & Sales Executive - Royal Super Market - Ujjain, India

(2024-05 - 2024-09)

• Processed high-volume financial transactions with 100% accuracy across daily cash and digital payment channels.
• Increased upselling revenue by 15% through proactive product recommendations aligned to customer needs.
• Recognized as Employee of the Month (August 2024) for outstanding service quality and team contribution.
• Handled customer objections and inquiries with empathy, fostering repeat business and long-term loyalty.

Bachelor of Business Administration (BBA) - Organizational Behavior, Marketing & Financial Accounting - CV Raman University (2024)

Higher Secondary Certificate (HSC) - Carmel Convent School, Ujjain