Abdul Wahab

Ergonomics-focused process/shift/team lead accomplished in running knowledge checks, testing KPIs against achievable goals and meeting business demands while maintaining ambient customer satisfaction and nurturing magnificent employee experience. Excels in planning and project management. Brings forward-thinking mentality and analytical approach to solving operational concerns.

Resourceful transportation specialist with distinguished knowledge of logistics. Adept at MS office tools usage for enabling ease in task execution, while holding excellent team supervision skills. Dedicated to safe and efficient service level operations with focus on exceeding company expectations.

2018-01 - Current Process Lead

Amazon Development Centre Pvt. Ltd, Hyderabad, India

• Handled team of 40+ associates, maintaining quality standards with high efficiency deliverance.
• Designed and developed excel tools and operational projects for simplifying manual work of personnel to reduce time consumption per task and increase accuracy as well as quality of deliverables.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for internal & external stakeholders.
• Mentored and guided employees to foster proper completion of assigned duties timely.
• Interviewed new hires and facilitated training for associates through daily coaching and regular performance appraisals.
• Performed quality assurance checks to help maintain adherence to services that met needs, expectations and requirements of customers.
• Built strong relationships with customers through positive attitude and attentive response as escalation POC.
• Coordinated weekly meetings for internal and external groups.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

MBA - With operational excellence