Abdulla Juraid
Operations & Hospitality Supervisor
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About
Dedicated and adaptable operations and hospitality professional with diverse experience in restaurant operations, store management, customer service, production support, and creative media. Skilled in leading teams, maintaining service standards, and ensuring smooth day-to-day operations. Strong communication, problem-solving, and organizational abilities with experience working in multicultural environments. Committed to delivering excellent service and operational efficiency.
Experience
Store Manager - Retail Operations
- Managed daily store operations and inventory activities.
- Supervised staff and maintained smooth workflow.
- Ensured customer satisfaction and service quality.
- Coordinated stock control and supplier communication.
Restaurant Floor Manager - Hospitality Industry
- Supervised front-of-house operations and maintained service standards.
- Managed staff schedules and customer service activities.
- Handled guest concerns and ensured customer satisfaction.
- Supported operational improvements and smooth restaurant functioning.
Restaurant Captain / Senior Waiter - Hospitality Industry
- Led service teams to provide exceptional guest experiences.
- Ensured efficient food and beverage service.
- Trained and guided junior staff members.
- Maintained professional service standards and customer satisfaction.
- Assisted in daily restaurant operations and coordination.
Restaurant Consultant - Hospitality Industry
- Assisted in improving operational procedures and service quality.
- Supported customer experience enhancement initiatives.
- Coordinated with management to maintain service efficiency.
Optical Fiber Assembly Technician - Manufacturing Industry
- Performed optical fiber assembly and quality inspections.
- Maintained accuracy and production standards.
- Supported timely completion of production requirements.
Product Sales Associate - Sales and Customer Service
- Assisted customers with product information and sales support.
- Built strong customer relationships.
- Maintained product displays and inventory records.
Video Editor and Graphic Designer - Freelance
- Created and edited videos and graphic content.
- Delivered creative projects within deadlines.
- Maintained quality and consistency across digital content.
Overseas Work Experience
- Worked effectively in multicultural environments.
- Developed strong adaptability and teamwork skills.
- Supported operational and customer service activities.
Education
Diploma - Tack Welding - Government Polytechnic College, Kalamassery (2018-01 - 2020-01)
DDUGKY Program - Quess Corp Ltd., Ernakulam
Higher Secondary Education (HSE) - Board of Higher Secondary Education, Kerala (2015-01 - 2016-01)
Secondary School Leaving Certificate (SSLC) - Board of Public Examinations, Kerala
