Abhi Raut

Senior Executive at FHPL Pvt. Ltd. TPA. (2024-04 – 2026-04)

• Managed and strengthened client relationships by providing tailored solutions and effectively resolving disputes.
• Conducted detailed investigations of complex insurance claims, ensuring 100% compliance with internal policies and regulatory standards.
• Liaised with cross-functional departments to streamline processes, improve service quality, and support customer service objectives.

Zonal Team Leader at Big Basket (2023-11 – 2024-04)

• Led zonal operations and supervised a team to ensure 100% on-time delivery, managing logistics to boost customer loyalty and repeat sales.
• Analyzed sales and performance reports to track key metrics and implement strategies for revenue growth.
• Trained and motivated team members on upselling techniques, service excellence, and teamwork to achieve.

Relationship Manager at Federal Bank Ltd. (2022-07 – 2023-06)

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Acted as the primary point of contact for walk in and existing customer, delivering prompt query resolution and personalized financial solutions to enhanced satisfaction.
• Ensured 100% adherence to regulatory policies by conducting meticulous KYC verifications by compliance with RBI guidelines.

Bachelor of Science (B.Sc) (Hons.) – GH Raisoni University (2017 – 2021)

Senior Secondary (XII) in Science – Lal Bahadur Shastri Jr College (2016 – 2016)

Secondary (X) – Waghaye Militar School (2014 – 2014)