Abhinav S
Customer Success Lead
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About
With over 5+ years of experience in B2B SAAS and Product Support, I am confident that my skills and expertise align well with the requirements for the role.
Throughout my career, I have provided excellent customer-focused services to enterprise clients of ARR, ranging from 1-1.5M USD. I have a strong understanding of concepts and technologies in IT operations and B2B platforms. I have been able to exhibit outstanding written and verbal communication skills, with the ability to go deep and do business process mapping with customers, as needed.
My solid organizational and analytical skills, using forecasting tools & helpdesk applications, have allowed me to manage customer support effectively.
Experience
With over 5+ years of experience in B2B SAAS and Product Support, I am confident that my skills and expertise align well with the requirements for the role.
Throughout my career, I have provided excellent customer-focused services to enterprise clients of ARR, ranging from 1-1.5M USD. I have a strong understanding of concepts and technologies in IT operations and B2B platforms. I have been able to exhibit outstanding written and verbal communication skills, with the ability to go deep and do business process mapping with customers, as needed.
My solid organizational and analytical skills, using forecasting tools & helpdesk applications, have allowed me to manage customer support effectively.
Education
PGDM - Operations & Marketing from K J Somaiya Institute of Management
