Project Manager at Lionbridge Technologies (2024-03 – Present)
- Conducting project planning and initiating
- Define project scope, goals and deliverables
- Plan and monitor projects to meet deadline, quality, and budget requirements
- Estimate project costs accurately and secure stakeholder approval
- Negotiate with vendors and contractors to secure cost-effective solutions
- Develop project detail plans, including timelines, resource allocation, and risk assessment
- Coordinate with clients to understand their requirement and expectations
- Assemble and manage project teams, including translators, editors, engineers, and other specialists
- Assign tasks and responsibilities to team members. Also provide guidance, support, and motivation to the team
- Serve as the primary point of contact for clients, providing regular updates and addressing any concerns
- Prepare and present project status reports to clients and senior management
- Monitor project budgets and expenses to ensure financial objectives are met
- Identify potential project risks and develop mitigation strategies
- Monitor and manage risks throughout the project lifecycle
- Coordinate the final delivery of project outputs to the client
- Creating invoices and issuing purchase orders as per projects
Team Leader at SterlingCheck (2010-08 – 2024-03)
- Leading the development and implementation of best practices for an information services product line while handling a team of 20 members
- Transported over 16K clients from various platforms to Parent through Automation, while managing the project budget and application development
- Resolving questions and issues in a timely and effective manner for clients and internal teams
- Establish employee goals and conduct employee performance reviews
- Assist to meet performance targets
- Daily working process review and discussion
- Assist staff to resolve complex problems
- Supervise staff in accordance with company policies and procedures
- Evaluate department processes. Recommend and coordinate needed changes based on process analysis
- Upskill Team Members and help achieve Goals
- Coordinate department activities to ensure quality and timeliness
- Conduct periodic meetings with team members to discuss productivity and feedback
- Work with various groups to obtain the necessary input for business process management and proactive process improvement
Customer Service Executive at Intelenet Global Services LTD (2009-09 – 2010-07)
- Entering details of Patient Demographic, Diagnosis, Insurance, and Equipment details as per the Fax Sheet and Rx
- Handling different skill sets as per the work group (After Hours, Stats G Order Processing)
- Entering and auditing the customer's information within TAT with 100% quality
- Coordinating with patients to confirm the right order was delivered or not
Customer Integration Executive at Reliance Communication Pvt LTD (2006-11 – 2009-09)
- Handling all India Prepaid G Post-paid (CDMA G GSM) complaints and inquiry calls of VIP customers
- Handling escalation calls for VIP Customer activation/deactivation ISD G international roaming
- Conducting MACD process for Value Added Service, roaming/international roaming, and handset lost on behalf of VIP customer requests
- Making calls to all VIP customers to sell tariff plans, handsets, and roaming services
