Afreen Bano

Salesforce SFDC QA Engineer with 9+ years of experience in Salesforce CRM (Sales & Service Cloud, Lightning, LWC), Microsoft Dynamics 365, and Insurance domains. Expertise in functional testing, automation frameworks, API testing, regression suites, and UAT cycles. Proven ability to reduce regression cycles by 30%, improve test coverage, and deliver high-quality CRM implementations.

Skilled in Agile/Scrum environments, defect management, and leading QA teams to ensure end-to-end Salesforce QA validation.

Senior Salesforce QA Engineer - Test Yantra

(2023-08)

QA Engineer - Canara HSBC Insurance

(2023-08)

The Company sells and services customers through multi-channels and a well-diversified network of Canara Bank and HSBC, located in Tier 1, 2 and 3 cities of the country. It also has a vast portfolio of life insurance solutions and offers various products across individual and group space, comprising life, health, online term plans, retirement solutions, credit life and employee benefit segments through direct, digital, and agency models.

• CRM (MS Dynamic 365, sales, service cloud)
• Functional, API, ISNP, End-To-End Test execution
• Agile Methodology
• SQL (DB2) and Defect Tracking Tool-Jira

QA Engineer - Wipro Technologies

(2017-02 - 2023-08)

QA Engineer - Order Management System Application - Wipro Technologies

(2021-11 - 2023-07)

The order management system is a Salesforce app and environment meant to facilitate the creation and approval of orders generated by a firm's clients. The firm's order-handling team comprises employees in sales, business, and support roles. The system is meant to handle how an employee interacts with and handles order and client data while overriding the standard Salesforce cloud.

Conducted manual and functional and API testing on Salesforce Sales Cloud (Lead, Opportunity). Utility with customizable Lightning web components. Support user, Business User, and Sales User were given their own specific functionality as per the use case.

Order approval was automated. Triggers were used to apply business logic.

• Test case design, Test case execution
• Module-based execution End-To-End Test execution

QA Engineer - CRM management Ecommerce - Wipro Technologies

(2019-07 - 2021-10)

Unique View Breakaway Wireless Billing has been designed for new generation Customer care and billing environments to increase competitive advantage by making it easier to design, deliver, and bill the products and services Customers want.

Unique View Breakaway Wireless

Billing provides modules for Balance management, billing mediation, rating, discounting, and bill Production and proactively receives status regarding the status of that network. Users can receive alarm status, ticket status, and ordering status for all the services that the customer subscribed to and which BD-Map supports.

• Test case design, Test case execution
• Module-based execution End-To-End Test execution

QA Engineer - Suncorp Insurance

(2017-02 - 2019-04)

Suncorp is one of Australia's Largest Financial Services offering Home and Motor Insurance, Banking, and Life Insurance. The project we handled was a business maintenance project where we worked on multiple releases for the enhancement/implementation of regulatory and non-regulatory changes. Working in the Property & Casualty Insurance domain, in the Policy Admin System, the insurance Broking System and Lines of business- Personal Auto, Property Insurance, and Worker Compensation.

• Leading a team of dedicated QA members to improve the Quality of the product.
• Understanding the Flow of sales force QA On with New business CRM module from end-to-end process, Lightning Flow, Test Automation Frameworks
• Working as a salesforce CPQ, Zuora integration, Pricing, Quote, functional tester with Relationship, Objects, data loader opportunity etc.
• Working as a salesforce functional Tester, Using AI tools (Copilot, Zephyr) to generate and customize test cases.
• Actively participated in all QA and testing activities during UAT and SDLC end to end flow.
• Testing on PROTECT (Mainframe) and IDP (insurance broking system) for multiple brands.
• Tracking production issues raised by the end users and ensuring they are tracked till closure.
• Performing defect reporting, defect tracking and defect reproducing.
• Working closely with the Product Owner and Business to understand the expected product requirements.
• Actively participating in all QA and testing activities during UAT, Test Strategy, Test Plan, Release Management, Defect management and closure.
• Working under Agile Methodology with Scrum. Also creating test plans, test cases, traceability matrices, test data strategies, and release readiness criteria
• Actively participated in smoke, functional and ad-hoc testing during the SIT phase, Reduced regression cycle by 30% by automating LWC test cases in CI/CD pipeline.
• Prepared Test Reports and submitted the bug findings to the Basecamp defect tracking system. Also Provided weekly status and ensured that the open issues were resolved.
• Providing KTs and cross-training to other teams to establish knowledge among multiple teams.
• Providing a walkthrough for the test strategy that we are going to follow, and also providing a walkthrough after test execution for each project

Bachelor of Engineering - Information Technology - Technocrats Institute of Technology [R.G.P.V University, Bhopal] (2011 - 2015)