Nancy Aggarwal
Senior Microsoft Dynamics 365 CRM Test Engineer
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About
Results-driven Senior Microsoft Dynamics 365 CRM Test Engineer with 5+ years of experience in Manual Testing, Microsoft Dynamics 365 Customer Service testing, CRM Functional Testing, API Testing, SQL Database Validation, Mobile Testing, and Web Application Testing. Extensive experience throughout the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and Defect Life Cycle (DTLC) in Agile Scrum environments. Skilled in designing and executing test scenarios, validating CRM business processes, identifying defects, collaborating with cross-functional teams, and ensuring high-quality software delivery.
Strong functional knowledge of Microsoft Dynamics 365 Customer Service, including Case Management, Contacts, Accounts, Activities, Queues, Knowledge Base, Email functionality, Business Process Flows, and CRM workflows.
Experience
Senior Microsoft Dynamics CRM Test Engineer - Think Future Technologies Pvt. Ltd. - Gurugram
(2021-05)
- Perform Functional Testing of Microsoft Dynamics 365 Customer Service applications.
- Analyze Business Requirements, User Stories, and Acceptance Criteria.
- Design, review, and execute comprehensive Test Cases and Test Scenarios.
- Validate CRM modules including Cases, Contacts, Accounts, Activities, Knowledge Base, and Customer Service workflows.
- Perform End-to-End testing for integrated CRM business processes.
- Execute Regression, Sanity, Smoke, Functional, and UAT testing.
- Conduct API Testing using Postman.
- Validate backend data using SQL queries.
- Report, track, and verify defects using Azure DevOps, Jira, and Pivotal Tracker.
- Participate in Sprint Planning, Daily Standups, Sprint Review, and Retrospectives.
- Collaborate closely with Developers, Business Analysts, Product Owners, and Clients.
- Prioritize defects and support release validation activities.
- Perform Cross Browser and Mobile Application Testing.
Assistant Professor - Shri Ram College of Engineering and Management - Palwal
(2015-08 - 2018-07)
- Delivered lectures on Electronics & Communication subjects
- Guided students in electronics engineering concepts.
- Mentored undergraduate projects.
Education
Master of Technology - M.Tech - Al-Falah School of Engineering & Technology (2015 - 2015)
Bachelor of Technology - B.Tech - Apeejay College of Engineering (2012 - 2012)
Senior Secondary - 12th - HBSE Board (2008 - 2008)
