Remote Customer Support Executive - Gadgeon Medical Systems Pvt. Ltd - Mumbai, India
(2023-06 - 2023-11)
- Provided customer support to patients and healthcare professionals for remote ECG device usage and mobile app troubleshooting.
- Guided users through device setup, mobile application syncing, and report retrieval processes.
- Coordinated with cardiologists and technicians to ensure timely delivery of ECG analysis and reports.
- Handled inbound and outbound calls to resolve technical issues and appointment scheduling inquiries.
- Maintained detailed records of user interactions, issues, and resolutions using internal CRM tools.
Admission Executive - NEST ACADEMY DUBAI MANAGEMENT EDUCATION - Mumbai, India
(2021-03 - 2023-05)
- Counseled prospective students and parents on academic programs and admission procedures.
- Processed applications, verified documents, and coordinated admission interviews.
- Maintained student records and responded to inquiries via phone, email.
- Supported visa processing and student onboarding for international applicants.
- Counseled prospective students and parents about academic programs, career paths.
- Maintained accurate and confidential student records.
- Managed end-to-end admission processes including application screening, document verification.
Customer Support Executive - BHANIX FINANCE AND INVESTMENT LTD (CASHe App) - Mumbai, India
(2021-03 - 2023-05)
- Resolved daily customer queries via calls and email with 90% satisfaction rate.
- Managed end-to-end loan processing and approvals, maintaining accuracy and compliance.
- Recognized with "Rising Star" award for exceeding monthly service targets.
- Handled high-volume customer inquiries via calls, emails.
- Maintained accurate records of customer interactions using CRM tools like Freshdesk or Zendesk.
- Educated users on app features, loan eligibility, repayment terms, and KYC document requirements.
- Collaborated with technical and operations teams to escalate and resolve backend issues.
Executive - ONE POINT ONE SOLUTION - Mumbai, India
(2020-05 - 2021-01)
- Educated customers on available TV packages and promotional offers.
- Provided support via phone and chat for troubleshooting set-top boxes, channel access, and remote configuration.
- Assisted customers with technical issues, service activations, and billing inquiries related to TV services.
