Ahmed Mirza

Having an aim to work in global environment where I can contribute my existing skill set in a smart way and learn the new opportunities comes across my way and in both ways would like to contribute my part in Organization success. Around 4 years of exp in Siebel CRM verticals i.e Automotive, Communications and good in Configuration, scrip, WF and EAI Inbound Integrations and experience on Open UI. Good at customizing the Vanilla Objects such as Applets, Views, Screens and Business Objects, Tables.

Configured the PM Java script file for implementing the Logics to support the PR using PM Binding Methods and Events. Good at Using Web Tools/Composer and Workspaces. Good at handling the Customer deadlines for the CR's.

Good at Delivering changes through Workspace IP20 & IP24.X versions. Good in configuring State models and RT's and to invoke DVM's.

Experience in checking spooling files and tuning the SQL.

Experience in using Data maps, EAI look up values.

Experience in configuring the Email Templates and Email Integrations. Experiencing in using the User Properties for configuration Requirements.

Experience in configuring Runtime Events to invoke Workflows.

Experience in configuring the Client BS and good at Invoking them from WF's and RT's.

Experience in invoking WF's through the User Properties, eScript and Runtime Events.

Experience in implementing Inbound Web Services and Outbound web services.

Experience at configuring Integration Objects based on requirements.

Experience at checking logs for Complex issues and to find out RCA. Experienced in handling pressure and delivering the tasks on time with quality.

Experience in configuring Static, Dynamic and Pop-up Applets.

Experience in creating JOINs, LINKS along with Static and Dynamic Toggles.

Experience on writing BS and script at Applet, BC level events.

Experience in troubleshooting the Issues in scripts and WF's.

Experience in configuring Pick lists and LOV values.

Experience in EAI Inbound Web Services including design, development and troubleshooting.

Experience in EAI Outbound Web Services including design, development and troubleshooting. Good team player and individual performer with courage to take up critical tasks and ensure the on time delivery.

Siebel Developer & Support Specialist - Etheric Digital - Bangalore

(2022-10)

Siebel Developer & Support Specialist - Project 3 - Etheric Digital

(2025-08)

Client is a broadband communication provider that offers a range of products and services, such as internet, mobile, phone and TV. The company that provides fixed fiber and 5G networks, as well as digital services and solutions for customers, businesses and public. Application is complex with Integrations with back-end systems such as Oracle AIA, OSB, OSM and Network systems.

Siebel also integrated with various front-end lead sourcing systems for potential Prospects and tightly integrated with Field Service application as well.

• Configured Data validation Rules (DVR), RCR and Runtime events.
• Written custom Business service to use in multiple places.
• Worked on Service flow and Interactive flows.
• Worked on Product configuration and Pricing configuration based on requirements.
• Worked on service flows to validate Order Submissions and Payment Creations.
• Worked on service flows to call Async DB requests create orders and submissions.
• Worked on One time Data Fixes for few requirements.
• Worked on Inbound web services to Validate/Retrieve/Eligibility in Siebel.
• Worked on IO to query and update in different level interfaces.
• Created and modified Outbound Integration web service to push Orders/Update Services.
• Designed and developed inbound integrations on Customer module via salesforce.
• Developed the Interface to create a Clear Cache data at the admin-products.
• Developed IO and Data Maps as per Interface requirement.
• Created and used EAI Lookup Values to manage the transformations with respective to other applications.
• Developed the Business Services to handle custom requirements.
• Extended the existing scripts and WF's for Functionalities enhancements.
• Configured MVG and Workflows within the specified time.
• Coordinated well with different stake holders effectively.
• Enhancement of the Order Interface to Enhance Web-Orders comes from Front end applications.
• Good hands on troubleshooting the Issues related to Interfaces.
• Client BS written to handle few production issues.
• Resolved critical issues such as slowness on Transactions in Interfaces and other scripts to create SRs.
• Good in providing RCA analysis.

Siebel Developer & Support Specialist - Project 2 - Etheric Digital

(2023-12 - 2025-06)

The client is a leading manufacturer of automotive cars and implemented the Siebel Automotive application to manage their sales, service and spares process. Accounts such as corporate customers, retailers…etc are maintained in Siebel and Lead to quote and Order and payments and Invoices and claims in case of returns. Application is tightly integrated back-end ERP and other front-end portals. Claims are also being settled with customized Claim management system.

• Worked as a Support & Developer as per project needs.
• Created the Outbound Web Service to create the Sales Order from Siebel to SAP ERP.
• Created the Outbound web service to sync Order Invoice with SAP ERP.
• Created various Business Services to handle different customizations at Bundled Product at Order Line-Item level.
• Various Physical Render Java script files (PR's) have written for different requirements at Account 360 & Service Request screens.
• Involved and always maintain ownership in build, test and troubleshooting issues during Releases.
• Configured the Runtime Events (RTE's) at Order level to handle the validations and to invoke the Workflow Processes.
• Handled or support related changes in my developed modules.
• Good hands-on script. Written validations for various business requirements using scripts at various BC Events.
• Looking after the critical defects during UAT time in my CR's.
• Delivered CRs on time with quality and performance.
• Written custom business services to achieve required functionality.
• Good hands-on experience in configuring MVG, MVL and Pop-up Applets.
• Handled unit testing and QA testing and fixed the issues in high pressure time during releases.
• Enhanced the Prospect Interface with various new validations as per CR's.
• Created the Inbound Web Service to create a complaint based on Customer Shifting from portal and App.
• Developed various CR's- validation scripts for SR modules.
• Good hands on troubleshooting the Issues related to Interfaces.
• Client BS written to handle few production issues.
• Resolved critical issues such as slowness on Transactions in Interfaces and other scripts to create SRs.

Siebel Developer & Support Specialist - Project 1 - Etheric Digital

(2022-10 - 2023-11)

Client has rolled out their mobile OS to various mobile devices purchased by customers throughout US and Canada. Siebel application is being used to maintain customer master and asset master along with the Products customer owns. Application is tightly integrated with SAP ERP for Product configuration data. Fulfillment happens through back-end ERP and customer notifications goes through emails and SMS's.

• Experience in configuring Applets, Views, Screens.
• Developed Claims outbound EAI interfaces from scratch.
• Created the Siebel user login's as per the Requests from business.
• Prepared the technical approach details and submitted for CR development to Lead.
• Involved and always maintain ownership in build, test and troubleshoot activities.
• Good hands-on experience in configuring MVG, MVL and Pop-up Applets.
• Developed the workflows as per the CR's and delivered on time.
• Configured the LOV's and controlled the scripts through switches.
• Configured the email templates as required as per the CR's.
• Configured the Joins, Links as per the business enhancements.
• Developed script validations at Account, Service Request and Order entities.
• Developed Custom Business Services to handle SR status updates and their actions.
• Developed Applet toggles to show the Order list with less columns to fulfill the export needs of Business Users.
• Developed the Dynamic drilldowns as per Business Requirements.
• Developed the Server script at various applets for handling the logic for Custom buttons.

B. Tech - Bachelor of Technology - VVIT college of engineering (2020)