Shivani Rathore

Results-driven Customer Support & Insurance Specialist with over 2.5 years of experience in lead qualification, customer service, and claims processing. Skilled in policy verification, fraud detection, and settlement negotiation. Adept at resolving complex customer issues while maintaining high satisfaction and accuracy.

Claims Processing Executive / Sales Consultant at BKT

• Processed customer insurance claims accurately and efficiently.
• Verified policy details, assessed liability and damage, and assisted in fraud detection.
• Delivered high-quality customer service while guiding clients through claim resolutions.

Telesales Consultant at Go digit insurance (2024-01 – 2025-12)

• Identified and qualified prospective leads to drive sales growth.
• Built positive client relationships through persuasive communication and follow-ups.
• Handled customer inquiries and provided detailed product information.

Customer support executive at Tele performance (2023-01 – 2024-12)

• Resolved customer queries promptly to ensure high satisfaction rates.
• Managed high-volume inbound and outbound communication efficiently.
• Collaborated with team members to resolve escalations in a timely manner.

MCA in AIML – Oriental University, Indore (2022-01 – 2024-12)

BSC – DAVV, Indore (2018-01 – 2021-12)

12th – MP Board (2017-01 – 2018-12)

10th – MP Board (2015-01 – 2016-12)