Aishik Das

Detail-oriented individual with 2 years of experience in technical support, customer operations, data quality, and process-driven workflows. Skilled in troubleshooting, non-voice support, ticket management, data validation, documentation, KPI monitoring, and quality compliance. Experienced in analyzing issues, improving processes, and collaborating with cross-functional teams to deliver efficient solutions.

Strong analytical thinking, problem-solving skills, and attention to detail with a focus on operational excellence.

Technical Support Customer Expert - Teleperformance - Jaipur

(2026-02)

• Provided chat-based technical support, troubleshooting software, device, and cybersecurity-related issues with quick and effective resolutions.
• Handled remote troubleshooting sessions on Windows and Mac devices to diagnose and resolve technical issues efficiently.
• Promoted and sold cybersecurity plans through upselling and cross-selling by identifying customer needs and recommending suitable solutions.
• Consistently met and exceeded KPIs, including customer satisfaction (CSAT), resolution time, and sales targets while maintaining high service quality.

ITES Executive (Gen AI Analyst) - iMerit Technology - Kolkata

(2024-04 - 2025-11)

• Supported development of enterprise AI/ML models through large-scale data annotation, cleaning, and validation.
• Ensured high-quality datasets for training and testing ML models with 95%+ accuracy.
• Maintained detailed documentation of datasets, processes, and quality metrics.
• Collaborated with QA, engineering, and project teams to meet delivery timelines.

B.Tech - Information Technology - Guru Nanak Institute of Technology (2019-06 - 2023-06)

Higher Secondary - Science - Kalyani University Experimental High School (2018-01 - 2019-05)