Assistant Duty Manager
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Trained staff of 95+ on service best practices , improving customer statisfaction of 98% . Streamlined drive-through service procedures , reducing average time at windows by 11 secs . Increased revenue by launching in social media and app based loyality progames .
Established new scheduling procedure in cut cost and brought labour in line with budget in net revenue . Co-developed better customer service practices that increased profit , designed comprehensive new training program that increased retention of customer facing facing staff .
As a MANAGER I achevied maximum profit by identifying unnecessary expenses and waste and creatying new procedures more efficicent operations . In working period proving opportunities such as seminars, mentorship programs, training resources and internal promotionsto employees for developing new skills and advance their careers . As a MANAGER contribute to the growth, quality and efficiency of work produced and helped management to achieve multiple objectives simultaneously .
