Ajay Gour

Seeking a position in Business Development / Customer Support to leverage my experience in handling customer queries, resolving issues, and supporting business expansion.

Escalation Supervisor at Digitide | Myntra Process (Present)

• Handling customer escalations and resolving complex customer issues.
• Managing and monitoring escalated cases to ensure timely resolution.
• Coordinating with internal teams for effective issue resolution.
• Ensuring customer satisfaction and maintaining service quality standards.
• Monitoring team performance and supporting smooth process operations.

Customer Service Associate at Amazon (2023-08 – 2025-02)

• Assisted customers with orders, returns, refunds, shipping, and payment-related queries.
• Resolved complaints and provided timely solutions to customer concerns.
• Supported customers regarding Amazon services and account-related issues.
• Maintained high service quality while handling multiple customer requests.
• Coordinated with internal departments for faster issue resolution.
• Built positive customer relationships through clear communication and support.

Customer Service Associate at Teleperformance, Indore (2019-09 – 2023-07)

• Handled customer calls and inquiries in a professional and friendly manner.
• Resolved customer issues related to services, accounts, and general queries.
• Provided accurate information and ensured quick issue resolution.
• Maintained customer satisfaction by delivering quality support.
• Achieved daily targets and followed company service standards.
• Worked closely with team members to improve customer experience.

Bachelor of Science in Computer Science – Barkatullah University, Bhopal (2019)

Higher Secondary (12th) – MP Board (2015)

Secondary (10th) – MP Board (2013)