Ajay Kumar

Senior Facilities, Administration and Hospitality Operations leader with 18+ years of experience across Integrated Facility Management, commercial real estate, workplace operations, hospitality and airport lounge pre-openings.

Leading

Pan-India operations for the last 7 years, managing 24+ airport lounges, spas, nap/shower rooms, coworking spaces and corporate workplaces. Strong expertise in Administration, Housekeeping, Security, Vendor & Contract Management, Budgeting, CAPEX/OPEX, SLA/KPI governance, Statutory Compliance, Fire & Life Safety, EHS, SOPs, operational readiness and team leadership. MBA/PGDM in Operations with a Diploma in Hotel Management

General Manager – Housekeeping at Alt.f Coworking Pvt. Ltd. (2025-07 – 2026-03)

• Led Pan-India workplace operations across multiple co-working locations, managing housekeeping, administration, facilities, vendor governance and workplace services.
• Established SOPs, grooming standards, operational policies and quality frameworks to standardize processes.
• Managed procurement, budgeting, centralized purchasing and vendor negotiations to improve cost efficiency.
• Improved vendor performance through SLA/KPI governance and supported site mobilization and workplace transformation initiatives.
• Ensured statutory, safety, Fire & Life Safety and EHS compliance while managing stakeholder relationships.

Assistant General Manager – Housekeeping at Encalm Hospitality Pvt. Ltd. (2021-12 – 2025-07)

• Directed Pan-India housekeeping and soft-services operations across premium airport lounges, covering manpower planning, budgeting, vendor management, audits and statutory compliance.
• Spearheaded end-to-end pre-opening and operational launch of 20+ airport lounges, airport spas, nap rooms and shower rooms, ensuring operational readiness and SOP adherence.
• Established Commercial Kitchen and Kitchen Stewarding operations, including equipment installation, hygiene protocols and food-safety compliance.
• Designed and implemented centralized Uniform Rooms, standardizing uniforms and rollout across locations.
• Coordinated Projects, Engineering, Procurement, IT, Security and HR teams for successful commissioning and Go-Live.

Manager – Housekeeping at Premium Plaza Lounges Pvt. Ltd. (2019-12 – 2021-12)

• Directed Pan-India housekeeping and facility management for premium airport lounges, including budgets, procurement, vendor contracts, inventory and manpower allocation.
• Conducted quality audits and compliance assessments, driving continuous service improvement.
• Spearheaded pre-opening activities for multiple premium airport lounges and ensured operational readiness.
• Managed office administration, workplace operations and Kitchen Stewarding with focus on hygiene and performance.

Executive Housekeeper at Radisson Hotel Group (2016-09 – 2019-12)

• Led end-to-end housekeeping covering guest rooms, public areas, laundry, horticulture, pest control and vendor management.
• Managed departmental inventory and workforce planning to improve operational efficiency.
• Delivered employee training and enforced SOPs to maintain service quality and guest satisfaction.

Deputy Housekeeper at The Bristol Hotel (2015-11 – 2016-09)

• Directed housekeeping operations across guest rooms, public areas, laundry, horticulture and pest control.
• Managed vendors, inventories, duty rosters and staff training to maintain operational continuity and service standards.

Deputy Housekeeper at The Heritage Village Resort & Spa (2014-06 – 2015-11)

• Led daily housekeeping operations, supervised and trained teams, and coordinated departmental activities to improve workflow and guest satisfaction.

Housekeeping Executive at Hotel The Suryaa (2013-01 – 2014-05)

• Managed rosters, inventories, leave planning and independent departmental operations during the absence of the Executive Housekeeper.

Housekeeping Supervisor at The Claridges Hotel Surajkund (2012-10 – 2013-01)

• Managed inventories, duty rosters, staff training and departmental briefings.

Housekeeping Supervisor at Oberoi Hotels & Resorts (2007-12 – 2012-10)

• Officiated during EHK absence, maintained departmental records, trained teams on SOPs and managed inventory levels.

Executive MBA in Operations – Mangalam School of Management & Technology (2025)

MBA in Hospitality Management – EIILM University (2010 – 2011)

Diploma in Hotel Management – Uttar Pradesh Technical University (UPTU) (2004 – 2007)

B.A. – Agra University (2005 – 2009)