Chandra Kishore

Accomplished hospitality and facility management professional with over 25 years of experience in operations, project launches, team leadership, and estate management. Expert in bringing properties from project stage to full operation, managing large-scale facilities, and developing high-performing teams. Combines strategic planning with hands-on execution to drive operational excellence.

Senior Estate Manager - Bhartiya Skill Development University - Jaipur

(2023-01)

• Head facility operations encompassing both soft services and hard services for the university campus.
• Lead the facility management school and serve as Visiting Professor of Practice and Officiating Dean for facility management graduation courses based on the Swiss dual system.
• Completed specialized training from SFB Switzerland in facility skills and train-the-trainer programs.
• Manage administrative functions including security management, transportation systems, and student accommodation facilities.

Manager Operations - Quess Corp Ltd. - Jaipur Region

(2018-10 - 2022-12)

• Managed Rajasthan region operations for Manipal Education, Manipal Hospital Jaipur, and additional business units.
• Oversaw Manipal University campus and hostel facilities encompassing 3000+ student rooms with a workforce of 1500+ personnel.
• Directed estate management for 200-acre university properties in Jaipur and multiple satellite sites including Apollo Spectra, NWR Hospital, and BITS Pilani.
• Handled comprehensive vendor management, logistics coordination, and campus security management.

Estate Manager / House Manager - Gateway Technolabs Pvt. Ltd. - Gujarat & Rajasthan

(2016-12 - 2018-06)

• Managed all company properties across Gujarat and Rajasthan, including 300-acre farming operations in Rajasthan.
• Coordinated corporate travel arrangements including transportation and accommodation bookings.
• Oversaw Food & Beverage operations for company events, regular functions, and CEO residence requirements.
• Developed and executed spring-cleaning, deep cleaning, and seasonal maintenance plans in coordination with facility management contractors.
• Managed property budgets and petty cash accounts, maintaining expenses within allocated limits while accounting for consumables, inventory, and domestic staff payroll.
• Ensured all amenities met high-class industry standards through comprehensive property management services.
• Maintained all equipment through timely AMC renewals and coordinated electrical and plumbing services for occupant comfort.

Operations & Housekeeping Manager - HRH Group of Hotels - Udaipur

(2014-05 - 2016-12)

• Managed housekeeping and operations for Shivniwas Palace (The Grand Heritage Hotel) and ShambuNiwas Palace (The Royal Residence).
• Oversaw complete operations of royal family residences to ensure optimal comfort and service standards.

Operations Manager - World Trade Park Ltd. - Jaipur

(2013-04 - 2014-05)

• Managed housekeeping and facility operations for World Trade Park, overseeing 1.5 million square feet across nine floors.
• Led a workforce of 120 personnel to maintain facility standards and operational efficiency.
• Joined the pre-opening team and successfully transitioned the property to full operational status.

Assistant Manager - Operations - Mahindra Holidays & Resorts India Limited - Jaipur

(2008-07 - 2013-04)

• Managed North India operations for Mahindra Homestays, overseeing product implementation and quality audits.
• Directed home stay affiliation processes, website functionality implementation, and central reservations system setup.
• Developed and implemented Standard Operating Procedures for various operational functions.
• Maintained comprehensive documentation of home stay details and quality standards.
• Controlled operating costs while ensuring smooth reservation system operations.
• Negotiated pricing structures, commission charges, and commercial agreements for home stay affiliations.
• Established and enforced quality standards across all affiliated properties.
• Ensured consistent housekeeping service levels met company standards through regular inspections.
• Conducted property surveys, evaluations, and training sessions for home stay owners and their teams.

Senior Executive Housekeeping - Pride Hospitality Pvt. Ltd. (Jaipur Pride Project) - Jaipur

(2005-09 - 2008-07)

• Led, trained, and developed housekeeping teams to maintain highest service standards for Jaipur Pride Project.
• Managed complete operations of the home stay project under Clarks Group of Hotels.
• Conducted property surveys and room evaluations to ensure quality standards.
• Maximized cost control through optimal scheduling and equipment maintenance programs.
• Prepared monthly departmental inventory and expense reports.
• Implemented Continuous Service Improvement Process (CSIP) to enhance guest satisfaction.
• Established efficient ordering and stock control systems for housekeeping supplies.
• Conducted daily property inspections and organized training sessions for home owners and housekeeping staff.

Executive Housekeeper - Hotel Ritz Plaza (Sarover Park Plaza Group) - Amritsar

(2004-04 - 2005-08)

• Managed complete housekeeping department operations for the hotel property.

Assistant Housekeeper - Hotel K.K. Royal Days (Days Inn Group) - Jaipur

(2002-03 - 2004-03)

• Joined during project stage and collaborated with team to transition property to operational status.
• Established and set up complete housekeeping department from inception.

Housekeeping Supervisor - Hotel Holiday Inn Agra (Intercontinental Group) - Agra

(1998-10 - 2002-01)

• Joined during project stage and worked with team to launch property operations.
• Established and set up housekeeping department systems and procedures.

Housekeeping Supervisor - Hotel Amar - Agra

(1997-08 - 1998-09)

• Managed housekeeping supervision duties for the hotel property.

Executive MBA - NIM Jaipur (2004 - 2004)

Post-Graduation - Hotel & Tourism Management - B R Ambedkar University (1996-01 - 1997-01)

Science Graduate - Agra University (1995 - 1995)