Ajay Singh

Results-driven Banking Professional and Team Leader with over 4 years of experience in managing cross-functional teams and customer service operations. Expert in optimizing BPO connectivity and enhancing service delivery within major financial institutions like Indian Bank and Canara Bank. Proven track record of leading high-performing teams to meet stringent KPIs, recognized with 'Best Performance' and 'Captain of the Ship' awards for excellence.

Team Leader at Teleperformance (2025-05 – Present)

• Spearheaded operations for the Indian Bank inbound process, ensuring 100% adherence to service delivery timelines and banking protocols.
• Coordinated the comprehensive setup of process accounts for Indian Bank, streamlining agent access and operational workflows.
• Optimized team workflows to handle high-volume banking inquiries, improving overall customer satisfaction scores.

Team Leader at Conneqt Business Solutions (2023-11 – 2025-05)

• Supervised a team of professionals for the Canara Bank process, focusing on operational efficiency and floor decorum.
• Managed the successful account setup and migration for Canara Bank operations, ensuring seamless transitions and zero downtime.
• Managed daily performance tracking and reporting for a 1.5-year tenure, consistently meeting client-side productivity targets.

Team Leader at DRITM (2021-12 – 2023-10)

• Led a team for the Paytm MHD process, reducing average handling time through targeted coaching and process improvements.
• Facilitated seamless communications as a Customer Support Associate for the Swiggy Chat Process prior to promotion, resolving complex issues efficiently.

Bachelor of Technology in Mechanical Engineering – M.I.T. College of Engineering and Management (HPTU) (2014 – 2018)

Higher Secondary in 10+2 – J.N.V. Pekhubela, Distt. Una, HP (2013-04)

Secondary School in 10th Standard – J.N.V. Pekhubela, Distt. Una, HP (2011-04)