Ajin Kumar

Pivotal professional offering 7.8 years of experience in Sales, Operations, Marketing, Strategic Planning, Supply Chain Logistics, Last-Mile Operations.

Team Lead at MEDFIN (2024-05 – Present)

• Developing and run the business as an entrepreneur for one of our business categories
• Maintain monthly business growth run rate, evaluate the leakages and solve the problem and grow the business
• Liaison with multiple teams like- Tech, Product, Marketing and city ops team to execute the daily challenge
• Handling in the sales team and maximise their productivity day-to-day
• Revenue Management M-O-M, Weekly, Bi-weekly
• Maintain high standard discipline protocol for the team
• City Level seamless customer experience, build SOPS to make a smooth process
• Maintain standard patients experience as per company values

Team Lead at Pristyn Care (2023-03 – 2024-04)

• Developing and run the business as an entrepreneur for one of our business categories
• Maintain monthly business growth run rate, evaluate the leakages and solve the problem and grow the business
• Liaison with multiple teams like- Tech, Product, Marketing and city ops team to execute the daily challenge
• Handling in the sales team and maximise their productivity day-to-day
• Revenue Management M-O-M, Weekly, Bi-weekly
• Maintain high standard discipline protocol for the team
• City Level seamless customer experience, build SOPS to make a smooth process
• Maintain standard patients experience as per company values

Station Manager at BLINKIT E-Commerce pvt ltd (2022-01 – 2023-02)

• Identified and resolved unauthorized, unsafe, or ineffective practices
• Established Positive and effective communication among unit staff and organization leadership, reducing Miscommunication and missed deadlines
• Reduced Process Bottlenecks by training and coaching employees on practices, procedures and performance strategies
• Introduced new methods, practices and systems to reduce turnaround time
• Developed Systems and procedures to improve operational Quality and team efficiency
• Supervised operations staffs and kept employees complaint with company Policies and procedures
• Managed Inventory and supply chain operations to achieve timely and accurate delivery of goods and service
• Trained and guided team Members to maintain high productivity and performance metrics
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of position
• Supervised Delivery staff and general Productivity
• Managed resources effectively to avoid unnecessary delivery delays
• Tracked production and quality Control Systems to proactively identify deficiencies

Account Development Executive (ADE) at Amazon india, A.T.S.P.L (2018-06 – 2021-12)

• Analyzed projects risks, costs and benefits to make relevant recommendations
• Maintained Accurate logs of deliveries and trips, proving details to manager at end of shifts
• Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staffs
• Fielded customer questions and complaints and rectified issues
• Coordinated efficient routes and schedules for 160 – driver teams
• Supported Customers Via telephone, and at sites to handle escalations and product concerns
• Planned Delivery routes according to traffic, weather and types of delivery
• Supervised Delivery staff and general Productivity
• Managed resources effectively to avoid unnecessary delivery delays

Bachelor of Commerce in Finance and Marketing – Indian virtual university for peace and Education (2018 – 2021)

Higher Secondary Education – Indian virtual university for peace and Education (2015 – 2017)

X - Lower Secondary Education – Kenneth George English School (ICSE Board) (2013 – 2014)