Team Lead at MEDFIN (2024-05 – Present)
- Developing and run the business as an entrepreneur for one of our business categories
- Maintain monthly business growth run rate, evaluate the leakages and solve the problem and grow the business
- Liaison with multiple teams like- Tech, Product, Marketing and city ops team to execute the daily challenge
- Handling in the sales team and maximise their productivity day-to-day
- Revenue Management M-O-M, Weekly, Bi-weekly
- Maintain high standard discipline protocol for the team
- City Level seamless customer experience, build SOPS to make a smooth process
- Maintain standard patients experience as per company values
Team Lead at Pristyn Care (2023-03 – 2024-04)
- Developing and run the business as an entrepreneur for one of our business categories
- Maintain monthly business growth run rate, evaluate the leakages and solve the problem and grow the business
- Liaison with multiple teams like- Tech, Product, Marketing and city ops team to execute the daily challenge
- Handling in the sales team and maximise their productivity day-to-day
- Revenue Management M-O-M, Weekly, Bi-weekly
- Maintain high standard discipline protocol for the team
- City Level seamless customer experience, build SOPS to make a smooth process
- Maintain standard patients experience as per company values
Station Manager at BLINKIT E-Commerce pvt ltd (2022-01 – 2023-02)
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Established Positive and effective communication among unit staff and organization leadership, reducing Miscommunication and missed deadlines
- Reduced Process Bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Introduced new methods, practices and systems to reduce turnaround time
- Developed Systems and procedures to improve operational Quality and team efficiency
- Supervised operations staffs and kept employees complaint with company Policies and procedures
- Managed Inventory and supply chain operations to achieve timely and accurate delivery of goods and service
- Trained and guided team Members to maintain high productivity and performance metrics
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of position
- Supervised Delivery staff and general Productivity
- Managed resources effectively to avoid unnecessary delivery delays
- Tracked production and quality Control Systems to proactively identify deficiencies
Account Development Executive (ADE) at Amazon india, A.T.S.P.L (2018-06 – 2021-12)
- Analyzed projects risks, costs and benefits to make relevant recommendations
- Maintained Accurate logs of deliveries and trips, proving details to manager at end of shifts
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staffs
- Fielded customer questions and complaints and rectified issues
- Coordinated efficient routes and schedules for 160 – driver teams
- Supported Customers Via telephone, and at sites to handle escalations and product concerns
- Planned Delivery routes according to traffic, weather and types of delivery
- Supervised Delivery staff and general Productivity
- Managed resources effectively to avoid unnecessary delivery delays
