Ajinkya Hiremath

L2/L3 NOC & SOC Technical Support Engineer with 8 years of experience managing enterprise IT infrastructure across Windows, Linux, cloud, and network environment. Proven expertise in incident resolution, patch management, backup management, and security operations for large scale managed supporting 2000+ endpoints. Certified IN CCNA, AWS (SAA-C03) and Fortinet NSE 6 FortiNAC 7.2

Technical Support Specialist -L2 at ConnectWise LLP (2021-06 – 2025-12)

• Managed and supported 2000+ remote endpoints across Windows endpoints.
• Resolved critical production incidents ensuring minimal downtime and SLA compliance
• Automated routine administrative task using PowerShell, improving operational efficiency.
• Administered enterprise backup solutions including Datto, Axcient, and Shadow Protect.
• Executed patch management life cycle including deployment monitoring and generated compliance report.
• Configured RAID storage and performed server recovery operations.
• Administered firewall rules, web filtering, and access control policies.
• Supported AWS infrastructure including EC2 instance management, VPC configuration, and IAM policies.
• Executed RMM migration and endpoint deployment projects.
• Maintained SOP documentation and technical knowledge base.
• Troubleshot multi-site connectivity and security issues across distributed environments
• Network configuration using routing protocol like OSPF, BGP.
• Assigned as Dedicated Tech to partner; successfully received a recognition as valuable key resource.

System Engineer — L2 at Precision Infotech Pvt. Ltd. (2018-01 – 2021-06)

• Provided L2 infrastructure and Network support for enterprise IT environments.
• Completed 3 project setup and provided support as a Dedicated Tech.
• Implemented Cisco switch stacking (6509, 4900 series)
• Supported OS deployment, endpoint security, and client application environments
• Delivered on-site technical support and infratstrure deployment.
• Managed client system under AMC and vendor coordination for issue resolution.
• Worked as key resource to architect, engineer, and support.
• Provide support to design and Custom OS

Bachelor in Computer Engineering – Savitribai Phule Pune University

Diploma in Computer Technology – M.S.B.T.E. (Mumbai, Maharashtra, India)

SSC – Pune Board (Maharashtra, India)