Dharmendra Vishwakarma

Dedicated, self-Motivated IT professional with more than 13+ years' experience in IT Support Executive L3 Troubleshoot ways to remediate problems. After spending time in this position, these professionals may wish to seek other jobs using their expertise in computing technology.

IT Support Executive at ADCC Academy Pvt Ltd (2021-07 – 2026-07)

Client Name: G H Raisoni Engg.Management Wagholi

• Handle daily technical support activities on desktop support, data network and server management.
• Desktop manager and handheld installation/troubleshooting/configuration.
• Install and support PC, laptop, tablet hardware and software.
• Firmware and drivers up-gradation.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Installation, configuration, troubleshooting and administration of Windows OS.
• Managing User and Group Administration and password aging.
• System administration and network administration of windows server 2008 active directory, DNS, DHCP.
• Antivirus Support – Sophos.
• Remote troubleshooting using Windows Remote, Team viewer etc.
• Installation of various software.
• Walk customers through installing applications and computer peripherals
• Installation of device drivers & hardware components.
• Implementing LAN and WAN Connections using Switches and Routers.
• Network and connect computers within organization to better communication.
• LAN Setup Crimping, Punching and LAN troubleshooting.

IT Support Executive at Global Education Ltd (2016-12 – 2021-06)

Client Name: G H Raisoni Engg.Management Wagholi

• Installation and troubleshooting of Microsoft office related products like excel, word, outlook 2007/2013/2016/2019.
• Hands on experience in ticketing Tool.
• Creating, modifying and deleting users and groups in active directory (Corporate Directory).
• Microsoft Windows maintenance, dual booting, updating antivirus, updating windows.
• Monitoring and taking owner ship of tickets Management tool.
• Giving remote support to client.
• Installation and troubleshooting various software like VM Ware, Visual studio, oracle client, Cisco VPN client, etc.
• MS outlook 2010, 2013, 2016 configuration, backup, restore and troubleshooting.
• Operating System installation through SCCM and check patches.
• PC Refresh Life Cycle Process and deployment.
• Installation and troubleshooting and challenge handshake and data recovery of encryption Software's.
• Troubleshoot VPN issue.
• Installed, configured, and maintained LAN/WAN network infrastructure.
• Diagnosed and resolved network connectivity issues for users.
• Configured routers, switches, and wireless access points.
• Monitored network performance and ensured maximum uptime.
• Performed IP addressing, subnet ting, and DHCP/DNS configuration.
• Installed and troubleshot network printers and shared resources.
• Provided technical support for Windows-based network environments.
• Managed user accounts and permissions in Active Directory.
• Configured VPN connections for secure remote access.
• Documented network issues and implemented preventive maintenance procedures.
• Assisted in network security by configuring firewalls and antivirus solutions.
• Supported hardware installation, cable management, and network equipment maintenance.

IT Support Executive at Nayti Technologies Pvt Ltd (2015-06 – 2016-12)

Client Name: G H Raisoni Engg.Management

• Hands on experience in ticketing Tool- Service Now.
• This position supports both local and remote end users by troubleshooting/researching daily issue, deploying systems, and tracking assets.
• Hand's-on experience in update and resolve the reported end user issues on the ticketing tool.
• Providing Remote support over Application Log Mein Rescue and Microsoft teams for across location.
• Analyzed, diagnose and resolve complex desktop user problems and suggest corrective solutions.
• Troubleshooting of all types of Hardware and software applications problems.
• Analyzed and diagnosed DNS/DHCP/VPN/WEB and other networking issues.
• Knowledge in using, configuring and administering IT monitoring and management solutions like Microsoft SCCM.
• Install and configure windows 10, Linux, Operating System on laptop and desktops.
• Working knowledge in Windows and ability to support standard Microsoft business applications and other corporate technology applications.
• Periodically downloaded patches and updates for applications and OS along with identifying and deploying service packs and virus update
• Installation, configuration and troubleshooting Official Web Mail and Outlook (PST backups).
• Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users.
• Provide compliance laptop/desktop support.
• Experience to prepare SOP for team mate and newly joined engineer
• Handling escalations regarding pending queries & connectivity & forward it to higher authority.

IT Support Engineer at ADCC Academy Pvt Ltd

• Installing, configuring and troubleshooting of applications and OS.
• Tenacious, knowledgeable, logical, resourceful problem-solver with "can-do" attitude.
• Good knowledge of Raising and Solving Incident Tickets.

Certified Computer Hardware & Networking Professional – Dahad Institute (2010)

SSC – Pune university (2006)

HSC – Pune University (2008)