Akash Dhobe
IT Support
Talent
NagpurMember since July 2, 2026
Desktop support engineerMicrosoft Windows Operating SystemsMicrosoft Office 2013Desktop/Laptop Hardware troubleshootingMobile Device troubleshootingAnti-Virus SoftwareVideo Conferencing SystemsDesktop/Laptop ImagingGroup PoliciesRemote Support toolsDHCPDNSFTPIISMS OutlookWi-Fi Access PointVPNRouter configurationManageEngine Endpoint centralTeamViewerVNCIT Stock managementBiometric installation and configurationCall Monitoring SystemVirtual Desktop EnvironmentLevel-1 EscalationsVSAT configurationServer handlingTeam Management
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Desktop support engineerMicrosoft Windows Operating SystemsMicrosoft Office 2013Desktop/Laptop Hardware troubleshootingMobile Device troubleshooting
About
13 Years+ of experience with Microsoft Windows Operating Systems, Microsoft Office 2013, Good Desktop/Laptop Hardware troubleshooting skills, Good Mobile Device troubleshooting skills, Anti-Virus Software, Video Conferencing Systems
Experience
IT Support - STL Networks Limited (Invenia)
(2026-02)
IT Support - Orange City Water Pvt. Ltd.
(2025-01-24 - 2026-02-09)
- Managing and troubleshooting all end-user systems for 150+ users
- Support for mobile devices, corporate applications, VPN, and Wi-Fi
- Implementation of Group Policies and remote support tools
- Antivirus and Windows update management
- IT asset, stock, and inventory control
IT Support - Sterlite Technology Ltd.
(2021-06-28 - 2023-12-31)
Roles and Responsibilities.
- Excellent exposure and hands-on knowledge in Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.
- Expertise in hardware troubleshooting skills in desktop, laptop, printers etc.& having knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
- Responsible for Level-1 Escalations on all the end user devices.
- Handling around 150 User at site.
- Able to configure and troubleshoot Mobile devices, smart phones and tablets for Internet/Intranet, corporate applications etc.
- Good exposure of Group Policies.
- Knowledge of Helpdesk Ticketing /Call Monitoring System.
- Knowledge and experience of configuring Windows Environment (DHCP, DNS, FTP, Group Policies, IIS).
- Knowledge and experience of Installation, Configuration & troubleshooting of MS Outlook.
- Knowledge and experience of Troubleshooting LAN based network as well Wi-Fi Access Point and VPN related issue.
- Knowledge and experience of Knowledge of normal router configuration.
- Knowledge of Remote Support tools Like ManageEngine Endpoint central 11/Any desk VNC/TeamViewer/AMMYY etc.
- Knowledge and experience of identify, evaluate, prioritize and troubleshoot internal users' problems and complaints.
- Knowledge and experience of IT inventory and IT Stock management.
- knowledge of CCTV/DVR/Biometric installation and configuration.
- Responsible for Antivirus installation configuration and update, Windows update in Desktop and laptop.
IT Support - Ecom Express Pvt Ltd.
(2019-04-10 - 2020-05-31)
Roles and Responsibilities.
- Responsible for Level-1 Escalations on all the end user devices.
- Able to configure and troubleshoot Mobile devices, smart phones and tablets for Internet/Intranet, corporate applications etc.
- Good hardware troubleshooting skills in desktop, laptop, printers etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
- Good exposure to Group Policies.
- Knowledge of Helpdesk Ticketing /Call Monitoring System.
- Knowledge and experience of configuring Windows Environment (DHCP, DNS, FTP, Group Policies, IIS).
- Knowledge and experience of Installation, Configuration & troubleshooting of MS Outlook.
- Knowledge and experience of Troubleshooting LAN based network as well Wi-Fi Access Point and VPN related issue.
IT Support - Busybees Logistics Solution Pvt Ltd.
(2018-07-03 - 2019-04-02)
Roles and Responsibilities.
- Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.
- Good hardware troubleshooting skills in desktop, laptop, printers etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
- Responsible for Level-1 Escalations on all the end user devices.
- Able to configure and troubleshoot Mobile devices, smart phones and tablets for Internet/Intranet, corporate applications etc.
- Good exposure to Group Policies.
- Knowledge of Helpdesk Ticketing /Call Monitoring System.
- Knowledge and experience of Installation, Configuration & troubleshooting of MS Outlook.
- Knowledge and experience of Troubleshooting LAN based network as well Wi-Fi Access Point and VPN related issue.
- Knowledge and experience of Knowledge of normal router configuration.
IT Support - HCL Comnet Ltd.
(2016-03-21 - 2018-07-02)
Client : Ashok Piramal Group (Buttibori) & Eureka Force Ltd (Chandigarh). Roles and Responsibilities.
- Knowledge and experience of VSAT configuration.
- Handling around 350 User at site.
- Excellent exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.
- good hardware troubleshooting skills in desktop, laptop, printers etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, Virtual Desktop Environment.
- Responsible for Level-1 Escalations on all the end user devices.
- Knowledge of Helpdesk Ticketing /Call Monitoring System.
- Knowledge and experience of Installation, Configuration & troubleshooting of MS Outlook.
- Knowledge and experience of Troubleshooting LAN based network as well Wi-Fi Access Point and VPN related issue.
- Knowledge and experience of IT inventory and IT Stock management.
IT Support - Synet Global Technology Pvt Ltd.
(2013-02-05 - 2015-07-15)
Client : SBI,BOI,PNB,BOM,BOB Banks and Acer and HP warranty calls. Roles and Responsibilities.
- Responsible for Level-1 Escalations on all the end user devices.
- Server handling and application.
- Knowledge to Bank link related issue.
- All passbook printer and line printer related issue.
- Knowledge and experience of Installation, Configuration.Knowledge and experience of Troubleshooting LAN based network related issue.
- Knowledge and experience of Knowledge of router configuration.
- Knowledge and experience of IT inventory and IT Stock management.
- knowledge of Biometric installation and configuration.
- Responsible for Antivirus installation configuration and update, Windows update in Desktop and laptop.
IT Support - Trimax IT Infrastructure & Service Ltd.
(2009-09-18 - 2011-01-06)
Client : Maharashtra State Road Transport Corporation. Roles and Responsibilities.
- Responsible for Level-1 Escalations on all the end user devices.
- Server handling and application.
- Knowledge and experience of Troubleshooting LAN based network related issue
- Knowledge and experience of IT inventory and IT Stock management.
- Team Management.
Education
SSC - Maharashtra State board, Nagpur Division (2006 - 2006)
HSC - Maharashtra State board, Nagpur Division (2008 - 2008)
Bachelor of Arts - YCMOU, Nashik University (2011 - 2011)
Skills
IT Support
