Ankur Chawhan

Customer Support, Technical Support, and IT Research professional with 3+ years of experience in customer service, CRM operations, international B2B lead generation, educational counselling, technical troubleshooting, and client relationship management. Skilled in inbound/outbound calling, email & chat support, customer query resolution, CRM management, and technical assistance with strong communication and problem-solving abilities.

Educational Counsellor - Futwork

(2025-10 - 2026-05)

• Counselled prospective students regarding courses and admissions.
• Managed inbound/outbound calls, follow-ups, CRM records, and customer queries.
• Built strong customer relationships through effective communication.
• Handled approximately 200 customer interactions daily while maintaining high-quality customer support and CRM records

Freelance Electronics Service Engineer - Self-employed

(2016-08)

• Installed, serviced, and repaired electronic equipment.
• Diagnosed technical faults, performed preventive maintenance, and provided customer support.
• Ensured timely completion of service requests.

Senior IT Research Analyst - We Lead Technologies

(2015-09 - 2016-08)

• Conducted IT and market research for international clients.
• Generated qualified B2B leads and maintained CRM databases.
• Verified business information and supported business development.
• Generated and converted approximately 100 qualified international B2B leads into prospects per month.

Project Intern - BS InfoTech

(2014-02 - 2014-06)

• Developed applications using C#, ASP.NET, SQL Server, and MySQL.
• Assisted in software testing, debugging, and documentation.

Technical Assistant - Vrushaali Enterprises

(2012-08 - 2013-12)

• Performed PCB assembly, testing, troubleshooting, and maintenance.
• Assisted in equipment installation and repair.

PG-DAC - CDAC ACTS, Pune

B.E. - Electronics & Communication - Nagpur University