Akash Shetty

Skilled customer service professional with over 05 years of successful customer services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty.

Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Customer Service Executive - Indigo Airlines - Hyderabad

(2021-01 - 2023-07)

• Greeting customer upon arrival, looking after reservations and selling tickets upon request with high speed by not compromising customer care.
• International, domestic calls (Inbound and Out bound).
• Handling web-check-in counters procedures.
• Ensuring passengers check-in and accommodation.
• Assisting travelers with luggage and on-boarding check-in.
• Compromising company guidelines.
• Dealing with the passenger inquiries regarding the arrival and departure of flights to make sure that passengers get on board the correct flight.
• Addressing passenger concerns regarding seating, connecting flight information and special assistance
• Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Escorting passengers to flights, with special attention to senior, disabled and minor passengers
• Conducting the depature and arrival briefing.
• Finalizing the flight and closing the counters on time.

Shift Manager - Airasia Berhad - Hyderabad

(2023-11)

Bachelor of computer application - Vivekananda institute of management, Gulbarga University, Karnataka.

Shivayogi Siddrameshwara college, Basavkalyan.

Ravindranath Tagore Convent high school, Humnabad.