Sabnaj Sarkar

Customer Support Executive with over 3.5 years of experience delivering outstanding service to international clients. Skilled in email, voice, and chat support, issue resolution, escalation handling, and working with CRM tools like Salesforce, Stripe, Okta, and Braintree. Known for high first-call resolution, strong multitasking, and empathetic communication. Seeking to bring excellence to a fast-paced customer-focused environment.

Customer Service Associate - Knotify (Capgemini)

(2025-11)

• Working for CVS Health, supporting patients with empathy and accuracy.
• Looking after patients' needs and ensuring they receive timely and effective assistance.
• Making patients' lives easier by resolving healthcare and medication-related issues.
• Providing smooth, stress-free support and improving overall patient experience.

Virtual Assistant & Customer Support - Wing Operations & Technologies

(2023-11 - 2024-12)

• Delivered remote administrative and virtual support across multiple industries.
• Managed inboxes, scheduled meetings, organized documentation.
• Ensured high client satisfaction with proactive communication and efficiency.

Customer Service Associate – Doordash Process - Teleperformance

(2022-01 - 2023-11)

• Resolved delivery and payment-related queries for US, Canada, NZ & Australia.
• Achieved 95% first-call resolution and top CSAT scores.
• Handled escalations using empathy and tools like Salesforce and Slack.

Bachelor of Arts - English Honours - University of Calcutta

Higher Secondary - Humanities - Prabharani High School

Secondary - St. Paul's School