Aki Singh

To efficiently utilize and improve my skills and knowledge in progress of your organization which offers professional growth while being resourceful, innovative, and flexible.

Bodyshop Advisor - Guinea Motors Pvt. Ltd. (TATA MOTOR)

(2020-09 - 2024-10)

• First Point of Contact: Interact directly with incoming customers as their primary point of contact, providing immediate reception and dedicated service support.
• Accident Assessment & Problem Diagnosis: Conduct detailed vehicle inspections following accidents to accurately understand structural damages, cosmetic repairs, and technical issues.
• Insurance Claim & Benefit Support: Guide customers through the complete insurance claim process, assisting with documentation and policy terms to ensure maximum financial benefit and claim approval.
• Sales Generation & Upselling: Driven revenue growth by recommending value-added bodyshop services, anti-rust coatings, ceramic protection, and genuine spare parts during customer consultations.
• Work Distribution: Assign repair jobs, sheet metal work, and painting schedules across workshop technicians to optimize workflow and meet promised vehicle delivery timelines.
• Database Management: Maintain and update dealer management database records, including customer contact details, job card entries, sales receipts, and accident repair histories.
• Service Tracking: Keep customers informed with regular status updates on their vehicle repairs throughout the entire service cycle.

Service Advisor - Guinea Motors Pvt. Ltd. (TATA MOTOR)

(2017-07 - 2017-10)

• Customer Intake & Consultation: Engage with customers during check-in, listen carefully to reported vehicle issues, and draft comprehensive job cards.
• Sales & Revenue Generation: Generate service sales by identifying extra maintenance needs, upselling service packages, accessories, and extended warranties to clients.
• Claim & Repair Guidance: Explain repair procedures, warranty terms, and claim benefits clearly to ensure customers receive maximum value and complete cost transparency.
• Task Allocation: Distribute general maintenance and repair duties to specific floor mechanics based on skill sets and job priority.
• Database Entry: Accurately log vehicle servicing details, sales revenue, customer feedback, and inventory usage into the service department database.

B.Tech - Mechanical Engineering - Doon Valley, KUK University (2013 - 2017)

HSC - Bihar Board (2013)

SSC - CBSE Board (2010)