Md Sk

Experienced Bodyshop Advisor with a proven track record in customer service and workshop operations at SN Hyundai. Demonstrates expertise in managing inventory, analysing performance data, and implementing strategic improvements to enhance efficiency. Skilled in claims coordination and insurance advisory, fostering customer retention through high-quality service.

Previous experience as a Technician at Ganges Ford, adept at diagnosing and repairing vehicle issues. Proficient in MS Office Suite, vehicle inspection, and team collaboration. Aspires to leverage skills in a dynamic environment to drive operational excellence and customer satisfaction.

Bodyshop Advisor - SN HYUNDAI - Berhampore, West Bengal, India

(2021-09)

• Collaborated with team members to achieve target results.
• Maintained clean, safe working environments to eliminate accident risks.
• Handled customer concerns and escalated major issues to supervisor.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Utilised automotive knowledge to recommend alternative parts options, saving customers time and money.
• Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
• Analysed customer feedback to identify areas for improvement and implement necessary changes.
• Analysed bodyshop performance data, identifying areas for improvement and implementing strategic adjustments to enhance efficiency.
• Managed workshop operations, overseeing the repair process from initial assessment to completion, guaranteeing high-quality standards.
• Skilfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Presented and clearly explained insurance policy options based on clients needs and goals.
• Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims.

Technician - GANGES FORD - Berhampore, West Bengal, India

(2020-02 - 2021-08)

• Identified mechanical faults, determined causes and ordered new parts to resolve issues.
• Performed routine maintenance checks, including oil changes, tyre rotations, and fluid top-ups, to prevent future mechanical failures.
• Restored and replaced damaged parts to eliminate further issues.
• Diagnosed and repaired a wide range of vehicle issues, including engine malfunctions and electrical faults, to maintain optimal performance.

B.TECH - MECHANICAL ENGINEERING - Maulana Abul Kalam Azad University of Technology, West Bengal (2020)

DIPLOMA - MECHANICAL ENGINEERING - West Bengal State Council of Technical & Vocationa (2017)

SECONDARY - West Bengal Board of Secondary Education (2012)