Akriti Mandal

Motivated and customer-focused professional with experience in hospitality and customer interaction. Possess excellent communication skills, a positive attitude, and the ability to build rapport with customers while handling queries professionally. Experienced in delivering quality customer service in a fast-paced environment. Looking for an opportunity to begin my career with WNS in a Voice Process/Customer Service role, where I can learn, grow, and contribute to the organization's success.

Hostess - Dessert Shop

• Welcomed customers, assisted with menu selections, answered queries, coordinated with team members, handled customer concerns professionally, maintained service standards, and developed strong communication and customer-handling skills.
• Duration: 8 Months

Aviation Course - Aviation - Franklin Institute

Higher Secondary

Secondary School