Sumit Raj

Developing and implementing Employee Skill Enhancement program whilst improving internal processes and procedures within a demanding environment, deadlines and budgets. Thorough professional with a unique blend of managerial, functional and qualitative skills backed by a strong record of people management and resource optimization.

Strong

Leadership, Interpersonal, Communication, Problem solving, Planning, Organizing and Monitoring skills, Excellent team player with proven ability to work towards consistent attainment of pre-defined goals. Strategic visionary with proficiency in market research and service delivery. Proven track record in successful in providing exemplary Service essential to the growth and success of an organization.

Self-motivated and determined in pursuit of excellence with flair to explore new ideas by connecting with creative minds and utilizing their skills to the best.

Team Leader - Uretouch photos private limited

(2018-03)

Working as a team leader.

Operational Manager - Images Partner

(2023-05-01 - 2026-03-23)

• Inventory Managements
• People Managements
• Shift running/handling shift
• Train new team member
• Ensure zero late orders with zero complaints by following (SOS)

Operations Manager - Biryani Blues

(2022-05-16 - 2023-02-19)

• Handling day to day operations
• Ensure zero late orders with zero complaints by following (SOS)
• Ensure good food quality to be served to the customer
• Hygiene & Quality standards
• Customers Service management

Content Writer, Editor, and Photographer - Freelance

(2018-03 - 2022-04)

• Writers and Editors ; Research and write engaging Contents (Articles, Blog Posts, Copy)
• Edit and Proofread contents for Grammar , Tine, and Style
• Develop content strategies and plans
• Photographers and videographers : Capture high – Quality images and Video

Tele Caller - Tele Caller BPO

(2017-02 - 2017-12)

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center "scripts" when handling different topics
• Identifying customers needs clarify information; research every issue and providing solutions
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Up sell products and services

Data Entry Operator - Data Entry for Coding

(2016-05 - 2017-01)

• Entering customer and account data from source documents within time limits
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Apply data program techniques and procedures

Bachelor of Arts - BA - Delhi University (2015)

Higher Secondary Certificate - CBSE Board (2010)