Akul Anand

Detail-oriented US Healthcare Process Analyst with 4+ years of experience specializing in end-to-end Medical, Dental, Vision, and Enrollment claims processing. Proven expertise in leveraging Power BI, DMS, and AMP to optimize operational workflows, maintain 100% quality compliance, and drive team productivity. Adept at managing high-volume operations within strict Turnaround Time (TAT) and SLA targets.

Process Analyst - Gallagher Centre of Excellence

(2021-10)

• Processed and adjudicated high-volume Medical, Dental, Vision, and Enrollment claims utilizing DMS and AMP platforms, ensuring strict adherence to US healthcare regulations and client guidelines.
• Maintained 100% quality accuracy across all processed workflows, consistently meeting or exceeding daily Turnaround Time (TAT) and service level agreements (SLAs).
• Developed dynamic Power BI and Advanced Excel reports for management, tracking team productivity, inventory data, and operational quality metrics to identify process bottlenecks.
• Mentored and trained new hires on complex US healthcare process workflows, standard operating procedures (SOPs), and system navigation.
• Delivered regular process updates and compliance audits, mitigating risks and contributing to enhanced client satisfaction.
• Received Impact Awards for consistently meeting daily targets with 100% quality.

MBA - Acharya Institute of Technology

B.Com - M.E.S Degree College

Pre-University - Gouthama Siddaartha PU College

10th Grade - Vijayashree Public School