Aliya Taranum

Customer-focused professional with experience in process execution and customer-facing support. Seeking a Customer Relationship Specialist role to use strong communication, problem-solving, and customer service skills to handle enquiries, resolve concerns, and deliver a positive customer experience.

Senior Process Executive at STARTEK (2025)

VOICE CUSTOMER SUPPORT

• Handled customer conversations over voice channels in a professional and customer-friendly manner.
• Listened to customer concerns, understood their needs, and provided clear information or guidance.
• Worked to resolve customer questions efficiently and supported escalation when required.
• Maintained accurate records of customer interactions and followed process guidelines.
• Focused on customer satisfaction through empathy, clear communication, and a helpful approach.

Process Executive at INFOSYS (2023 – 2024)

International Customer Support Process

• Supported customer enquiries and communicated information in a clear and professional manner.
• Reviewed and verified customer documents and information for accuracy and completeness.
• Checked details against process requirements and maintained accurate records.
• Handled customer-related questions with care and followed established process guidelines.

MBA - Semesters 1 and 2 completed – Christ Academy Institute of Management

B.Com in Management Studies – CMR Institute of Management Studies (Autonomous)

Pre-University Course – C.M.R. National Junior College

ICSE – St. Charles High School