Kavitha Raja
Customer relationship manager
Hire this person
Send a job offer directly to this candidate
About
Highly motivated and results-oriented Customer Support Executive with 5+ years of experience in customer service and sales support with proven ability to exceed sales targets, building strong customer relationships and efficiently utilizing the CRM software tools like Sales Force & Sell.do. And also Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction by engaging with potential clients through phone calls to maximize the business.
Experience
Client Management at INSPIRON PSYCHOLOGICAL WELL-BEING CENTRE (2025-10 – 2026-06)
- Daily Operational Duties
- Communication and Client interaction Guidelines
- Handling Inquiries, Appointments and Follow-ups
- Professional Conduct and Escalation Matrix
Customer Relation Manager at CASAGRAND BUILDERS PVT LTD. (2024-10 – 2025-07)
- Managing Customer Data
- Timely Payment Collection
- On time coordination with the team & customers
- Building and Maintaining Relationships & Handling Complaints
Site Visit Coordinator at CASAGRAND BUILDERS PVT LTD. (2022-12 – 2024-10)
- Product Knowledge
- Lead Management
- building strong customer relationships
- Target Achievement
- Outbound Calling & Incoming calls handling
- Consistent Follow- up
- Maintaining Reports up to date
Customer Care Executive at MAGUS PVT LTD. (2018-05 – 2019-06)
- Customer Interaction
- Coordination
- Timely Response to the customer
- Managing the report
Customer Support Executive at AUBREE CHOCOLATIER COMPANY (2019-06 – 2019-12)
- Maintaining strong, long-lasting relationships with our customers
- Ensuring high levels of customer satisfaction
- Driving customer retention and loyalty
Education
B.com in Commerce – Hasanath college for women
PUC – Godwill Girls PU College
SSLC – ST. Mary'S Girls high School
