Amal Raj Thomas

Experienced Automotive Warranty Administrator with strong expertise in Warranty Claims Management, Costing & Estimation, and Bodyshop Operations. Experienced in claim processing, auditing, documentation, reporting, and manufacturer requirements for BMW, MINI, Rolls-Royce, Jaguar Land Rover, and Volkswagen. Proficient in warranty systems and dedicated to accurate, efficient claim administration.

WARRANTY ADMINISTRATOR - AGMC BMW, Mini, Rolls-Royce - Bodyshop Dubai

(2024-04)

• Process and submit warranty and goodwill claims in accordance with BMW warranty policies, procedures, and manufacturer guidelines.
• Review repair orders, labor operations, parts, technician notes, and supporting documents to ensure accurate and complete claim submissions.
• Monitor warranty claims from submission through approval, rejection, resubmission, and reimbursement, ensuring timely follow-up.
• Investigate rejected and pending claims, identify discrepancies, and coordinate with relevant departments to resolve issues and minimize claim losses.
• Coordinate with Service Advisors, Technicians, Workshop Controllers, Parts Department, and Service Management to ensure warranty repairs meet manufacturer requirements.
• Process and support BMW recalls, special technical actions, and warranty-related campaigns, ensuring accurate documentation and timely completion.
• Prepare warranty reports and monitor claim status, reimbursement, rejection rates, and outstanding claims, supporting management with accurate warranty information.

COSTING CLERK - Al Tayer Motors, Jaguar Land Rover, JLR - Dubai

(2021-12 - 2023-04)

• Prepare and process repair order costing accurately, including labor, parts, subcontracting, and other applicable charges.
• Verify repair orders against job cards, technician work, parts issued, and approved estimates before final invoicing.
• Ensure accurate allocation of labor operations, parts, and workshop charges to the correct repair orders and cost centers.
• Review repair orders for completeness, accuracy, and compliance with JLR dealership procedures and manufacturer requirements.
• Coordinate with Service Advisors, Workshop Controllers, Technicians, Parts Department, and Accounts to resolve costing discrepancies.
• Maintain proper records and documentation for audit, financial control, and management reporting.
• Assist with identifying costing errors, billing discrepancies, and missed charges, ensuring corrective action is taken promptly.

WARRANTY ADMINISTRATOR - Volkswagen - EVM Passenger Cars - Kollam, India

(2015-10 - 2021-12)

• Manage and control the complete Volkswagen warranty claims process, ensuring compliance with manufacturer policies and procedures.
• Review, validate, and submit warranty claims with accurate labor operations, parts, technical documentation, and repair-order details.
• Monitor approved, rejected, and pending claims, ensuring timely resubmission, resolution, and warranty reimbursement.
• Coordinate with Service Advisors, Technicians, Workshop Controllers, Parts, and Management to ensure accurate warranty repairs and documentation.
• Conduct warranty audits and claim analysis, identifying discrepancies and reducing claim rejections and financial losses.
• Support warranty audits and manufacturer inspections, ensuring all required documentation and warranty parts are available.

Diploma - Mechanical Engineering - Central Polytechnic College, Thiruvananthapuram (2014-04)