Aman Kumar

Operations professional with 2+ years of experience coordinating candidate scheduling, shift bookings, and cross-functional resource needs in high-volume, service-driven environments, supported by an MBA in Operations Management. Experienced in recruitment coordination, workforce planning, rota/roster management, cancellation handling, KPI tracking, and maintaining accurate candidate records across systems. Skilled in stakeholder management and escalation handling with management, delivery teams, external partners, and regulatory bodies to keep fulfillment running smoothly under time pressure.

Proficient with MS Office, Google Sheets, and CRM/workforce management tools for reporting, tracking, documentation, and process improvement.

Operations Executive / Customer Service - Air India SATS Airport Services Pvt. Ltd. (AISATS) - Bengaluru, India

(2025-01 - 2026-07)

• Coordinated daily staffing requirements and shift rostering, reducing unfilled shifts by 15% through structured last-minute rebooking and replacement tracking in a regulated aviation environment.
• Managed 60+ customer interactions daily, improving resolution turnaround time by 20% by proactively identifying scheduling and service issues and escalating corrective actions during peak periods.
• Built stakeholder alignment across airline, ground handling, and internal teams, increasing repeat engagement by 10% through consistent communication and service follow-through.
• Maintained KPI reporting and follow-up cadence, achieving 70-80% monthly target attainment by improving documentation accuracy and performance tracking across systems.

Human Resources Assistant - Country Holidays Travel India

(2022-12 - 2023-02)

• Coordinated candidate screening, interview scheduling, and onboarding documentation, improving hiring cycle speed by 15% through standardized scheduling and checklist-based follow-ups.
• Maintained employee records and documentation, reducing data errors by 20% by applying consistent data validation and version-controlled file organization.
• Streamlined induction coordination, increasing onboarding completion rate by 10% by aligning new joiners with role requirements and operational team availability.
• Resolved staff and management queries, improving response time by 15% through structured triage and timely escalation of administrative requests.

Human Resource Officer (Internship) - ILP Overseas | International Learning Planners

(2022-12 - 2023-11)

• Supported candidate sourcing and interview scheduling, increasing scheduled interview completion by 10% through proactive follow-ups and availability confirmation.
• Improved onboarding administration, reducing missing-document incidents by 20% through structured templates and standards-based record-keeping.
• Coordinated with internal teams and external stakeholders, reducing operational delays by 15% by escalating issues early and tracking closure to completion.
• Maintained accurate records across systems, improving data consistency by 15% through routine audits and documentation standardization.

HR - Aashman Foundation

(2021-08 - 2022-12)

• Coordinated staff and volunteer onboarding, improving onboarding turnaround time by 15% through checklist-based documentation and follow-up scheduling.
• Maintained documentation and record management, reducing missing information by 20% through structured filing and periodic data verification.
• Engaged stakeholders and community members, improving query resolution time by 15% through clear communication and timely follow-ups.
• Supported day-to-day HR administration, increasing operational consistency by 10% through adherence to standard operating procedures.

Terminal Operations Coordinator - Bengaluru International Airport (BIAL) - Kempegowda International Airport - Bengaluru

(2021-05 - 2021-11)

• Coordinated real-time workflows with airlines, BIAL operations, CISF, and ground handling agents, reducing disruption resolution time by 15% through structured cross-functional coordination.
• Guided end-to-end passenger flow across check-in, security, boarding, arrivals, and baggage handling, improving queue movement efficiency by 10% through standards-based operating procedures.
• Ensured compliance with DGCA, BCAS, AVSEC, and DGR frameworks, reducing documentation exceptions by 20% through accurate checks and consistent reporting.
• Managed escalations during flight delays and irregular operations, improving on-time recovery actions by 10% through calm decision-making and clear stakeholder communication.

MBA - Operations Management - University of Petroleum & Energy Studies (UPES)

BMS - Aviation Management - Jain University