Aman Pal

Technical Support Engineer

Talent

MumbaiMember since May 28, 2026

USA Based Client SupportWindows SupportDHCPDNSOSOKTAMFAService Now ticketing ToolsIncident ManagerService RequestActive DirectoryPassword ResetDesktop SupportUser onboardingAccount unlockSSOAntivirus deploymentPatch managementRemote SupportServiceNowWindows 10Windows 11Change ManagementOutlookVPNPrintersO365 AdminPowerPointExcelWord

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USA Based Client SupportWindows SupportDHCPDNSOS

About

Highly motivated and result oriented Technical Support Engineer with 2 years of experience in IT industries. Seeking a challenging role in dynamic environment where I contribute my skills and expertise to achieve organizational goals.

Experience

Desktop Support Engineer - EXL – Banking & Healthcare Project (Payroll of SoftNet Microsystems) - India

(2023-01 - 2025-08)

Provided technical support via calls, email, chat, MS Teams, Skype & Zoom.
Troubleshot desktop, laptop, domain, internet, VPN, printer & Outlook issues.
Managed ticket creation, categorization, prioritization & closure using ServiceNow.
Supported Active Directory tasks including password resets & account unlocks.
Installed & configured antivirus, printers, Office 365 & Microsoft applications.
Provided first-level resolution based on SOPs and escalated critical issues to L2 teams.
Worked on P1, P2 & P3 incidents with bridge call coordination.
Managed Windows & Mac systems, backup & restore, software installation & updates.
Assisted VIP users and ensured SLA compliance.
Coordinated with vendors, resolver groups & end users for issue resolution.
Maintained incident status updates and ensured timely closure.
Supported troubleshooting for networking, collaboration & remote-control tools.

Desktop Support Engineer - IndiaFirst Life Insurance Project – CTRLS Datacenter - India

(2025-11 - 2026-04)