Mehmood Rangwala

Results-driven IT professional with over 3 years of experience in technical troubleshooting, infrastructure support, and end-user services. Proficient in system deployment, network configuration, and user account management, consistently delivering efficient and reliable solutions that enhance operational efficiency and elevate user satisfaction. Eager to leverage expertise in IT operations and support within a challenging role that contributes to overall organizational success.

Committed to driving innovation and excellence in technology management

IT Customer Support Representative at Joules to Watts (Client - Accenture) (2022-11 – 2025-10)

Provided comprehensive IT support for hardware, software, and network-related issues to 500+ users. Managed Active Directory infrastructure, virtualization tools, and ServiceNow ticketing system.

• Provided end-user support for hardware, software, and network-related issues
• Managed Active Directory user accounts, permissions, group policies, and ensured system compliance
• Assisted with server operating system support, VLAN configurations, and device commissioning
• Collaborated with L2 and L3 teams for access point diagnostics and network switch troubleshooting
• Managed ticket creation, categorization, assignment, and SLA tracking and monitoring using ServiceNow
• Handled internal and external audits to meet project, security, and compliance requirements
• Supported 500+ operations and ATCI (technology) users—both remote and onsite—for system requirements, software issues, performance concerns, and compliance adherence
• Provided support for virtualization and remote access tools, including VMware Horizon Client and Citrix Workspace

Bachelor of Science in Information Technology – Mumbai University (2022-04 – 2022-04)

Maharashtra State Board – Maharashtra State Board (2018-02 – 2018-02)

Secondary School Certificate in SSC – Maharashtra State Board (2016-03 – 2016-03)