Sales Executive at Exaze Pvt. Ltd. (2024-08 – 2026-01)
- Managed end-to-end partner account management and new business development across international markets (South Africa & India).
- Proactively identified and connected with prospective SMB and enterprise clients, consistently expanding the active sales pipeline.
- Developed and executed strategic business development plans to drive market penetration, brand presence, and sustainable revenue growth.
- Oversaw the full client lifecycle — onboarding, engagement, upsell, and retention — maximising long-term revenue per account.
- Fostered strong client relationships to ensure long-term partnerships, high satisfaction scores, and repeat business.
- Supported human capital initiatives by evaluating candidate profiles to assist organisational scaling efforts.
SMB Account Manager – B2B at Future World India (Apple Premium Partner) (2021-11 – 2024-07)
- Built and managed a portfolio of SMB clients, aligning product solutions to their business goals — achieving a 95% customer retention rate.
- Conducted regular business reviews to identify upsell and cross-sell opportunities, resulting in a 25% increase in average deal size.
- Developed and implemented strategic account plans to maximise long-term value for both clients and the organisation.
- Managed the complete sales pipeline: lead generation, qualification, proposal, negotiation, and deal closure.
- Served as the primary escalation contact for client inquiries and issues, ensuring timely resolution and high customer satisfaction.
- Collaborated cross-functionally with sales, marketing, and product teams to deliver tailored, value-added solutions.
- Conducted SMB market research to identify emerging trends, growth opportunities, and competitive threats to inform strategic decisions.
- Monitored and analysed account performance metrics, providing actionable insights to optimise client outcomes and drive improvement.
- Acted as a trusted advisor to clients, offering best practices and guidance on leveraging technology to achieve their business objectives.
Store Manager at Future World India (Apple Premium Partner) (2020-10 – 2021-10)
- Managed overall store P&L, handling business worth INR 2.5 Crore annually with strong conversion and product attach ratios.
- Led, trained, and motivated a team of sales executives; managed team attrition, manpower planning, and performance reviews.
- Oversaw Apple Quality Audits, mystery shopping programmes, stock rotation, SOP adherence, and data capture compliance.
- Drove store initiatives to enhance performance, profitability, and customer experience in line with Apple's brand standards.
Team Leader at Future World India (Apple Premium Partner) (2018-10 – 2020-10)
- Led and built capabilities of a team of 9 sales associates, guiding them to deliver exceptional, brand-aligned customer experiences.
- Drove daily briefings, sales training sessions, and monthly presentations to formulate and execute performance plans.
- Maximised retail sales through the SMIILE consultative approach; prepared daily and monthly performance reports.
- Managed team audits and individual assessments to maintain high standards of service delivery.
Senior Sales Executive at iZenica Apple Premium Reseller, Mall of India (2017-07 – 2018-10)
- Awarded 'Best Performance Employee' for the quarter and full year; recognised with Apple's Gold Trophy (2018) for top-performing store nationally.
- Scored 100% on Apple's Mystery Shopping evaluation on three separate occasions.
- Consistently achieved monthly, quarterly, and annual revenue targets through consultative product demonstrations and relationship management.
Trainer / Front Desk Executive / iOS Technician at Uniworld Apple Service Station (2015-07 – 2017-07)
- Resolved iOS hardware and software issues; managed warranty claims and performed IC diagnostic testing.
- Trained incoming front desk executives on service standards, client communication, and technical troubleshooting protocols.
Founder & Entrepreneur at Pharmaceutical Distribution Business (Self-Employed) (2006-05 – 2015-06)
- Founded and scaled a pharmaceutical distribution venture to INR 3 Crore+ in annual turnover, dealing in 900+ product lines.
- Developed first-hand expertise in building a book of business, managing supply chains, client negotiations, and driving sustainable growth.
