Aman Sachdeva

Results-driven Business Development professional with 10+ years of experience in B2B sales, SMB account management, and strategic revenue growth. Proven ability to build and manage sales pipelines, cultivate long-term client partnerships, and deliver data-backed advertising and technology solutions to small and medium businesses. Bilingual in English and Hindi with a consultative, owner-first sales approach.

Key achievements include a 95% customer retention rate, a 25% uplift in average deal size, and managing business worth INR 2.5 Crore at high conversion ratios. Eager to leverage this expertise within Google Customer Solutions to help SMBs maximise growth through Google Ads.

Sales Executive at Exaze Pvt. Ltd. (2024-08 – 2026-01)

• Managed end-to-end partner account management and new business development across international markets (South Africa & India).
• Proactively identified and connected with prospective SMB and enterprise clients, consistently expanding the active sales pipeline.
• Developed and executed strategic business development plans to drive market penetration, brand presence, and sustainable revenue growth.
• Oversaw the full client lifecycle — onboarding, engagement, upsell, and retention — maximising long-term revenue per account.
• Fostered strong client relationships to ensure long-term partnerships, high satisfaction scores, and repeat business.
• Supported human capital initiatives by evaluating candidate profiles to assist organisational scaling efforts.

SMB Account Manager – B2B at Future World India (Apple Premium Partner) (2021-11 – 2024-07)

• Built and managed a portfolio of SMB clients, aligning product solutions to their business goals — achieving a 95% customer retention rate.
• Conducted regular business reviews to identify upsell and cross-sell opportunities, resulting in a 25% increase in average deal size.
• Developed and implemented strategic account plans to maximise long-term value for both clients and the organisation.
• Managed the complete sales pipeline: lead generation, qualification, proposal, negotiation, and deal closure.
• Served as the primary escalation contact for client inquiries and issues, ensuring timely resolution and high customer satisfaction.
• Collaborated cross-functionally with sales, marketing, and product teams to deliver tailored, value-added solutions.
• Conducted SMB market research to identify emerging trends, growth opportunities, and competitive threats to inform strategic decisions.
• Monitored and analysed account performance metrics, providing actionable insights to optimise client outcomes and drive improvement.
• Acted as a trusted advisor to clients, offering best practices and guidance on leveraging technology to achieve their business objectives.

Store Manager at Future World India (Apple Premium Partner) (2020-10 – 2021-10)

• Managed overall store P&L, handling business worth INR 2.5 Crore annually with strong conversion and product attach ratios.
• Led, trained, and motivated a team of sales executives; managed team attrition, manpower planning, and performance reviews.
• Oversaw Apple Quality Audits, mystery shopping programmes, stock rotation, SOP adherence, and data capture compliance.
• Drove store initiatives to enhance performance, profitability, and customer experience in line with Apple's brand standards.

Team Leader at Future World India (Apple Premium Partner) (2018-10 – 2020-10)

• Led and built capabilities of a team of 9 sales associates, guiding them to deliver exceptional, brand-aligned customer experiences.
• Drove daily briefings, sales training sessions, and monthly presentations to formulate and execute performance plans.
• Maximised retail sales through the SMIILE consultative approach; prepared daily and monthly performance reports.
• Managed team audits and individual assessments to maintain high standards of service delivery.

Senior Sales Executive at iZenica Apple Premium Reseller, Mall of India (2017-07 – 2018-10)

• Awarded 'Best Performance Employee' for the quarter and full year; recognised with Apple's Gold Trophy (2018) for top-performing store nationally.
• Scored 100% on Apple's Mystery Shopping evaluation on three separate occasions.
• Consistently achieved monthly, quarterly, and annual revenue targets through consultative product demonstrations and relationship management.

Trainer / Front Desk Executive / iOS Technician at Uniworld Apple Service Station (2015-07 – 2017-07)

• Resolved iOS hardware and software issues; managed warranty claims and performed IC diagnostic testing.
• Trained incoming front desk executives on service standards, client communication, and technical troubleshooting protocols.

Founder & Entrepreneur at Pharmaceutical Distribution Business (Self-Employed) (2006-05 – 2015-06)

• Founded and scaled a pharmaceutical distribution venture to INR 3 Crore+ in annual turnover, dealing in 900+ product lines.
• Developed first-hand expertise in building a book of business, managing supply chains, client negotiations, and driving sustainable growth.

MBA in Marketing & Sales – Chandigarh University

Bachelor of Commerce (B.Com)