Ambika Kittur

Results-driven Control M workload Automation engineer with ~6 years of IT experience in enterprise job scheduling, workload monitoring, and production support environments. Experienced in managing end-to-end batch workflows using Control-M, ensuring timely execution of business-critical jobs and resolving failures in production environments. Skilled in incident and change management using ITSM tools, with hands-on experience in ServiceNow.

Strong knowledge of Unix/Linux and Windows environments, along with scripting in Shell for automation and troubleshooting.

Batch Scheduler at Cognizant (2022-06 – Present)

• Managed end-to-end batch job scheduling and monitoring using Control-M for critical business applications across production environments.
• Investigated and resolved batch job failures, performing root cause analysis (RCA) and implementing permanent fixes to prevent recurrence.
• Managed ServiceNow tickets for incident, change and problem management, including raising change request for job modifications and deployments.
• Participated in change management processes through ServiceNow, ensuring safe deployment of batch job changes and schedule updates.
• Coordinated with development and infrastructure teams for resolving job dependencies and production issues.
• Performed basic automation and troubleshooting using Shell scripting in Unix/Linux environments.
• Worked in both Unix/Linux and Windows environments for job execution monitoring and system-level troubleshooting.

Bachelor's in Computer Application in Computer Application – KLE's RLS Institute Belgaum (2019)