Dipali Chaudhari

Results-driven IT Analyst with 3.10 years of hands-on expertise in BMC Control-M Workload Automation, production support, and production environment management. Skilled in SQL for data validation. Adept at proactive monitoring, root cause analysis, and cross-functional collaboration, with a track record of high SLA compliance.

Assistant Manager — BMC Control-M Administrator - VOIS - Pune, India

(2022-11)

• Worked as a Production Support Engineer providing L1/L2 support for batch scheduling and application operations, ensuring timely resolution of production issues within SLA.
• Monitored production job flows and application health around the clock, triaging incidents, performing first-level diagnosis, and escalating complex issues per defined runbooks.
• Used SQL to query databases for data validation, troubleshooting job failures, and reconciling batch output during production support activities.
• Built and maintained Power BI dashboards and reports to track batch performance, SLA compliance, and incident trends for stakeholder visibility.
• Administered and maintained BMC Control-M environment including EM server, agents, and client across Windows, Linux, and Unix platforms, ensuring 99.9% uptime for batch scheduling operations.
• Installed, configured, and upgraded Control-M Agents across multiple environments; managed connection profiles, shout destination mappings, and user access prefixes for controlled access.
• Configured proactive monitoring alerts (Job Failure, Late Job Start, Job Running Longer than Expected) reducing undetected failures by ensuring real-time notification to relevant teams.
• Utilized Control-M Forecast to generate predictive job schedules and assist stakeholders in schedule migration, consolidation, and capacity planning.
• Managed full production job lifecycle: forcing job orders, executing jobs with alternate parameters, deleting orphaned jobs, holding/freeing jobs, and verifying execution results within SLA windows.
• Reported and escalated batch job failures using Pulse ticketing tool and direct client calls, consistently meeting defined SLA targets for incident response and resolution.
• Conducted feasibility studies for onboarding Track and Trace batch schedules, analyzing dependencies, runtimes, and integration points to ensure seamless migration.
• Performed regular server health monitoring, housekeeping tasks (proclog cleanup, directory maintenance), and preventive maintenance to ensure system stability.
• Managed end-to-end incident and change tickets in ServiceNow and Pulse ticketing tools, ensuring accurate documentation, timely updates, and audit-ready closure notes.
• Performed root cause analysis (RCA) on recurring batch failures and collaborated with BMC vendor support for advanced technical troubleshooting using EM log analysis.
• Coordinated with application, infrastructure, and database teams to resolve cross-functional batch job failures, minimizing business impact during critical batch windows.
• Delivered structured Knowledge Transfer (KT) sessions to L1 and L2 support teams, improving first-line resolution rates and reducing escalations to senior engineers.
• Engaged in regular client interactions to provide performance updates, severity issue reports, and productivity metrics, building strong stakeholder confidence.
• Maintained comprehensive operational documentation including runbooks, SOPs, and escalation matrices for batch scheduling processes.

Bachelor of Engineering - B.E. - Amrutvahini College of engineering (2022-05)