Ameeta Singh

Administrative coordinator with over 6 years of admission & back-office operations experience in Education domain and about 7 years of work experience in Telecom sector as a Client Relationship Manager.

Operations Manager (Freelance – Remote) - eTutorsZone (US-based Company) - Remote

(2024-11 - 2026-02)

Provided freelance operational and administrative support

• Managed end-to-end business operations
• Streamlined administrative processes to improve efficiency and reduce turnaround time.
• Coordinated with tutors and parents
• Handled data tracking, reporting, and analysis to support decision-making and performance improvement.
• Assisted in onboarding, training coordination, and monitoring of team members.
• Maintained documentation, MIS reports, and operational dashboards.
• Supported business growth through process improvements and enhanced client engagement.

Admission Co-ordinator & Back office Associate - Tree House High School

(2015-12 - 2022-05)

Managing the operations of an educational institution and are involved in a variety of areas: admissions, examinations, academic boards, infrastructure maintenance, inventory and marketing activities.

• Liaison between management committee and staff.
• Achieved new enrolment YOY growth more than 20%.
• Fosters a safe and respectful environment within a diverse community of youth, families, volunteers, and partner agencies.
• Ability to motivate, train, and work effectively with a diverse workforce of a subordinates and co-workers.
• Promote and market programs, develop promotional media, flyers, e-marketing, and public service announcements; participate in community outreach programs.
• Assist in administrative functions, including budgets, revenue and expenses, payroll, and financial reports; requisition supplies and equipment; coordinate ongoing inventories, and maintain records.
• Conducts parent conferences, maintains communication with parents and engages parents as volunteers.
• Assisted students through the enrolment funnel by meeting with financial aid and student services.
• Organized and managed student files while tracking multiple monthly stats.
• Data management done for all e-school & online teaching application related activities for the School.

Deputy Manager - Loop Mobile Private Limited (erstwhile known as BPL Mobile)

(2004-11 - 2011-09)

Profile involves acquiring new customers through new account development and penetrating into existing accounts. Responsible for the productivity of the team comprising of 3 Account Managers and 1 Relationship Manager using different value added tools in scope of service and sales domain.

• Interfacing with key clients to develop strong relationship, analysing problem areas & developing solutions to rectify them.
• Managing portfolio of HNI accounts for mobility products.
• Generating avenues for additional business by grass root analysis & competition churn.
• Developing down the line employees by skill & knowledge based training sessions.
• Handling sales operation for achieving pre-set goals and market development efforts.
• Maintaining revenue collections above 90% month on month.
• Monthly service reports & revenue analysis presentation for the assigned portfolio.
• Interdepartmental & cross functional coordination to maintain the high level service parameters.
• Implementing competent business strategies to market a wide range of products for accomplishing sales and profit targets.
• Leading, managing and monitoring the performance of team members to ensure efficiency in client management and meeting individual and group targets.
• Received 'Galaxy of Stars' award 5 times for the best sales and service rendered to clients.
• Recognized under short term incentive (STI) program in 2009 on the performance standard, critical nature of job role and responsibility (special prize amount Rs. 1 Lac).
• Felicitated by NCR (Loop Mobile client) with a certificate of excellence for superior quality of service rendered to the corporate as their Relationship Manager.
• Increased RPU ratio from 45% to 80% in empanelled accounts through high level of after sales service and strong relationship management.
• Increased revenue contribution through cross sales of VAS products like GPRS service, blackberry, customized CRBT for corporate, Vehicle tracking system (VTS), etc.

MBA - Marketing - Lucknow University, Institute of Engineering and Technology (2004)

BSc - Statistics - Banaras Hindu University (2001)