Amisha Chavhan

Friendly and helpful IT Service Desk Engineer with 1 year of experience answering computer support requests. Good at listening to user problems, writing down support tickets, and fixing everyday computer issues. Skilled at helping people with Windows settings, resetting passwords, and setting up emails. Dedicated to solving issues quickly and keeping users happy.

IT Service Desk Engineer (Senior Associate) - Wipro Technologies Ltd

(2025-01)

• Acted as the first person to help users over the phone, email, and live chat; noted down all their computer problems inside ServiceNow clearly.
• Used Active Directory daily to change user passwords, unlock accounts, and verify user profile details safely.
• Assisted users with Microsoft Office applications, fixed common Outlook email errors, and helped people log back into their accounts.
• Connected to user computers using AnyDesk to fix simple Windows settings; gathered information and sent larger problems to senior team members when needed.
• Helped with everyday office tracking like updating team shift calendars, logging absence reports, and verifying user details in internal tools.
• Completed daily support work on time, kept talk times low, and maintained excellent quality and customer happiness scores.

Bachelor of Engineering - Computer Science - Sant Gadge Baba Amravati University (2022)

Diploma - Computer Science - Government Polytechnic, Yevatmal (2019)