Amit Kawade

Cross-functional professional with a background in business operations, enterprise system implementation and client management. Experienced in bridging the gap between technical workflows and business objectives. Proven track record in managing high-stakes client interactions and driving organizational efficiency through data-backed strategies.

Business Operations Executive - My Future Kids

(2025-07 - 2025-10)

• Market Research & Strategy: Performed industry landscaping and competitor benchmarking to optimize product offerings and support services.
• Lead Validation & Outreach: Maintained and validated incoming business leads, conducting initial outreach to qualify prospects based on defined business criteria.
• Client Communications: Drafted professional customer emails, structured follow-up messages and prepared basic business proposals to nurture prospects through the funnel.
• Data Analysis & Reporting: Utilized performance data to monitor key metrics, manage budgets and support high-level decision-making.
• CRM & Database Tracking: Tracked lead statuses from initial contact through to implementation, ensuring accurate database updates and seamless handoffs to execution teams.

Senior Customer Service Associate - Teleperformance

(2025-04 - 2025-06)

• Operational Excellence: Handled customer queries, concerns and resolutions across chat, email and calls while meeting strict SLAs and exceeding CSAT targets.
• Product Knowledge: Provided accurate product information and tailored solutions to ensure fast, high-quality support.
• Data & Document Management: Entered, validated and verified customer data and documents to maintain accurate system records.
• Compliance & Logging: Maintained detailed logs of all customer interactions in compliance with standard operating procedures and guidelines.
• Workflow Efficiency: Maintained high service quality and handled peak traffic effectively in a fast-paced environment.

Associate, Application Development - ERP Buddies Inc., Canada - Remote

(2022-10 - 2023-05)

• ERP Architecture: Engineered custom forms, fields and record types within Oracle NetSuite ERP application to mirror complex client business processes.
• Workflow Automation: Utilized SuiteBuilder, SuiteFlow, and SuiteScript to automate manual operations, resulting in significant gains in organizational efficiency.
• Data Strategy: Managed large-scale data migrations via CSV imports/exports and architected customized Advanced PDFs and Email communication templates.
• Business Analysis: Translated high-level business requirements into detailed technical specifications, ensuring system designs met operational goals.

Market Research Associate - ERP Buddies Inc., Canada - Remote

(2022-03 - 2022-10)

• Data Integrity & Lead Generation: Generated high-potential lead databases for the global sales team; implemented a verification process to ensure zero email bounce rates.
• Market Intelligence: Deployed advanced research techniques to identify and profile enterprise-level leads, optimizing outreach strategy.

Bachelor of Business Administration - BBA - GLA University (2026)