Global Program Services Delivery Leader
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A seasoned leader adept at steering global engagements, I have successfully led teams of Program Managers, Technical Architects, and other key stakeholders to ensure unparalleled Delivery Excellence and utmost Customer Satisfaction. With a strategic approach, I focus on managing expectations, controlling engagement scope, and preventing revenue leakage while consistently delivering tangible value through visible outcomes.
➢ With 25+ years of Core IT experience, worked at various capacities viz. Account & Engagement Director, Delivery Centre Head, Global Programs & Portfolio Head, right-shored services deliveries of fortune 500s multi-locational Global engagements on cloud / non-cloud, digitization and transformations covered several geographies (US, Europe, UK, Middle & SEA & India)
➢ Being part of Global Governance, Steering Committee and Change Control Board, lead several engagements around Global Implementations, Transitions & Transformations, Applications & Infra Migrations and Upgrades, cloud and non-cloud. Led multi-million, multi-vendor, multi-locational, multi-lingual and multi-culture environments
➢ End to end involvement Pre-sales (Propositions, Solutioning, POCs, Aurals), Sales (BAFO, BARFO, Contracts, Commercials and Financials), Post sales (S2DH, M2R, Delivery, M-Reviews, D-Reviews, MOR, QOR, QBR, HBR, Budgeting, Forecasting, Resourcing and over P&L management)
➢ Also acted as an Internal Quality Auditor, Sr. Member of Steering Committee, Change Control Board to ensure strong Governance, Quality to keep overall service delivery and engagements healthy.
➢ Experienced, ethical, passionate professional with verifiable track records with comprehensive skills across various domains and streams of Apps and Infra service lines.
➢ MBA (IT & Marketing) – Swami Vivekananda Subharti University, Meerut 2020
➢ MBA (General Management) – Institute of Psychotherapy & Management Sciences, Mumbai 2002
➢ Masters (Diploma) in Software Engineering – Aptech Computer Education – Mumbai 1996
➢ Bachelor of Commerce – Mumbai University 1996
