Hemlata

Results-driven IT Transition Manager and Program Manager with 18+ years of experience orchestrating end-to-end technology transitions, migrations, and service delivery transformations across Insurance, Telecom, and Banking domains. Proven track record managing complex multi-vendor, multi-stakeholder transitions — from discovery and planning through cutover, hypercare, and steady-state handover. Adept at establishing governance frameworks, managing transition risks, and ensuring zero-disruption service continuity.

Combines deep technical understanding with strong executive communication and cross-functional leadership to drive successful outcomes.

IT Manager – Transition & Program Delivery - Bajaj Life Insurance - Pune, India

(2022-01)

Transition & Migration Leadership and Program & Stakeholder Management with Vendor & Budget Management responsibilities.

• Led end-to-end core system migration from legacy platform to McCamish system, managing all transition phases: Discovery, Impact Analysis, Development, Testing, User Sign-Off, and Production Cutover across multiple peripheral systems.
• Owned the transition governance framework — defined cutover runbooks, rollback plans, go/no-go criteria, and hypercare monitoring protocols ensuring zero business disruption during migration.
• Orchestrated go-live planning and downtime windows in coordination with business units, vendor partners, and IT infrastructure teams, driving seamless transitions to production.
• Managed UAT execution and sign-off processes as the transition gatekeeper — tracked issues to closure and ensured readiness before each production movement.
• Managed a portfolio of concurrent IT programs spanning digital integration, application migrations, and BAU enhancements across Insurance (Life) domain.
• Chaired Change Control Board (CCB) sessions — prepared change requests, secured approvals, and ensured compliance with internal governance policies prior to every deployment.
• Delivered weekly program status reports to senior leadership — communicating transition milestones, risks, dependencies, and remediation plans.
• Led Banca and Broca partner digital integration programs, managing multi-vendor workstreams and ensuring aligned delivery timelines.
• Managed vendor delivery against SLAs — validated efforts, negotiated timelines, resolved escalations, and chaired steering committee meetings with vendor leadership.
• Owned full annual IT budget (CAPEX + OPEX): prepared PRs, tracked expenditures, reviewed and approved invoices, and maintained MIS reporting for fund utilization.
• Managed recruitment pipeline for project resources — sourced, evaluated, and onboarded vendor and partner resources aligned to transition program needs.

Lead Application Support - Raw Engineering - Mumbai, India

(2021-01 - 2022-01)

• Managed application transition from project mode to steady-state BAU operations — established support runbooks, escalation matrices, and knowledge transfer documentation.
• Coordinated L1/L2 support vendor resources to maintain SLA compliance and business continuity across all supported applications.
• Monitored application performance using Dynatrace and Splunk, proactively identifying and resolving incidents to minimize business impact during operational transitions.
• Supported release management activities — coordinated change approvals, deployment scheduling, and post-release verification to ensure stable handovers.

Senior Application Support Specialist - Tech Mahindra - Pune, India

(2019-07 - 2021-01)

• Supported transition of Telecom application services — managed knowledge transfer, SOP documentation, and operational readiness for new service environments.
• Acted as escalation point for critical incidents during transition phases — coordinated war rooms, tracked root cause analyses, and ensured resolution within defined SLAs.
• Collaborated with cross-functional teams to manage Telecom application changes through structured change management processes (ServiceNow, BMC Remedy).
• Utilized Kibana and Splunk dashboards to monitor application health metrics during and post-transition, providing data-driven insights to stakeholders.

Software Consultant - Amdocs Development Center - Gurgaon, India

(2011-06 - 2019-07)

• Delivered 8+ years of Telecom domain expertise at Amdocs — a global leader in Telecom software — supporting BSS/OSS system transitions and application enhancements for major telecom clients.
• Participated in requirement gathering, FDS reviews, and system impact analyses as part of structured transition and migration planning processes.
• Managed API integration validations using Postman and Jenkins during Telecom system cutovers, ensuring service continuity across interconnected platforms.
• Supported multi-phase project deliveries using both Waterfall and Agile methodologies, contributing to program governance and milestone tracking.

B.E. - Computer Engineering - North Maharashtra University, Jalgaon