Amit Kumar Nagar

ServiceNow Developer / ServiceNow Technical Lead with 17+ years of IT experience, including 5+ years specializing in the ServiceNow platform across ITSM, HR Service Delivery (HRSD), CSM, FSM, CMDB, Service Catalog, AI solutions, CPQ/Sales & Order Management (SOM), enterprise integrations, and platform administration. Proven experience delivering end-to-end ServiceNow implementations for global telecom organizations, spanning pre-sales, implementation, integrations, post-sales delivery, production support, release management, and AI-driven business automation. Strong expertise in workflow automation, REST API integrations, and enterprise solution design, complemented by prior experience in .NET application development for legacy modernization and enterprise integrations.

Currently serving as Senior Developer at Netsmartz, Chandigarh, India (Dec 2013 - Present).

Senior Developer / Project Lead - Netsmartz Infotech - Chandigarh, India

(2013-12)

• ServiceNow: ITSM, HRSD, CSM, FSM, CMDB, Service Catalog, SOM/CPQ, enterprise integrations and AI solutions.
• .NET: ASP.NET, C#, Web API, SQL Server/MySQL, Azure and enterprise application development.

Senior Software Engineer - SmartData

(2011-11 - 2013-11)

• Developed and supported enterprise .NET applications, Web APIs, database-driven solutions and integrations.

Software Engineer - Cube Software

(2008-01 - 2011-04)

• Developed and maintained business applications using Microsoft .NET technologies and SQL databases.