Amit Kumar
General Manager – Restaurant Operations
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About
Dynamic and result-oriented hospitality professional with 18+ years of extensive experience in restaurant operations, team leadership, guest relations, and business profitability across India and the UAE. Proven expertise in managing multi-functional restaurant operations, driving revenue growth, optimizing operational efficiency, and delivering exceptional guest experiences. Skilled in P&L management, budgeting, menu engineering, staff development, procurement, and quality compliance.
Adept at building high-performing teams and implementing strategic initiatives to improve operational performance and customer satisfaction.
Experience
General Manager – Restaurant Operations - Draavin Canteen - Delhi NCR, India
(2024-07)
Leading overall restaurant operations with focus on profitability, operational excellence, and customer satisfaction.
- Managing end-to-end operations to ensure smooth daily functioning for 3 outlets.
- Developing operational strategies to improve efficiency, reduce costs, and enhance service quality.
- Monitoring P&L, budgeting, food cost, labour cost, and revenue performance.
- Leading recruitment, staff training, performance management, and team development initiatives.
- Ensuring compliance with food safety, hygiene, and operational standards.
- Coordinating with vendors and procurement teams for inventory planning and supply chain management.
- Driving guest engagement initiatives and maintaining high customer satisfaction standards.
- Implementing promotional campaigns and local marketing activities to increase footfall and revenue.
- Preparing MIS reports, operational analysis, and performance reports for management review.
Restaurant Manager - Bikanervala Star Restaurant LLC - Dubai, UAE
(2020-01 - 2024-06)
Managed overall restaurant operations while ensuring high standards of service and guest satisfaction.
- Supervised and motivated staff to achieve operational excellence and productivity goals.
- Coordinated FOH and BOH operations for smooth service delivery.
- Managed budgeting, inventory control, procurement, and cost optimization.
- Conducted staff training, performance evaluations, and development programs.
- Ensured compliance with health, hygiene, and safety regulations.
- Collaborated with marketing teams to execute customer engagement and promotional strategies.
- Prepared operational and financial performance reports for management review.
Senior Restaurant Manager - The Piano Man Jazz Club - Delhi, India
(2017-11 - 2019-12)
Led restaurant, kitchen, and bar operations to deliver premium guest experiences.
- Managed budgets, forecasts, and profitability targets.
- Developed SOPs and operational workflows to improve productivity.
- Conducted quality control and compliance audits.
- Handled vendor management, procurement, and contract negotiations.
- Executed marketing and customer retention initiatives through events and promotions.
- Mentored and trained teams to maintain superior service standards.
Restaurant Manager - The Yellow Chili - Noida, India
(2013-10 - 2017-11)
Managed complete restaurant operations including staffing, scheduling, and service management.
- Ensured excellent guest relations and customer satisfaction.
- Controlled food cost, labour cost, and inventory management.
- Implemented operational procedures to improve efficiency and minimize wastage.
- Conducted regular staff training and performance reviews.
- Maintained quality standards for food, presentation, and service.
- Coordinated local marketing activities to increase customer engagement.
Education
Bachelor of Science - Hotel Management & Tourism - Annamalai University (2005-06 - 2008-06)
Higher Secondary - Science - Bihar Intermediate Education Council (2002-06 - 2004-06)
Secondary School - Matriculation - Bihar School Examination Board (2001-06 - 2002-06)
