Vigneshwar Tholar

Results-driven and seasoned restaurant operations manager with over 20 years of experience managing diverse establishments, including Michelin Star Franchise Restaurant, Fine Dine Restaurants, Casual Dining, Lounge bars and Night Club in India, Saudi Arabia and Ghana. Successfully led and managed the pre-opening of renowned establishments such as On the Rocks Bar, Wasabi Japanese Restaurant, Art Kitchen – Food Court Style, Sip Gourmet Resto Cafe in Accra, Ghana, Triple S Casual Dining in Riyadh, Saudi Arabia, Bomb'ar Casual Dining & Lounge Bar, A Bar Called Life Lounge Bar and Night Club, Hakkasan Michelin star Franchise Restaurant in Joss Modern Pan Asian Restaurant, Hard Rock Cafe in Mumbai, India, among others. Proven expertise in driving operational excellence, optimizing profitability, and ensuring exceptional customer experiences.

Skilled in strategic planning, team leadership, P&L management, staff training, and SOP implementation. Adept at managing multiple outlets and delivering high-quality standards in alignment with global franchise requirements. Seeking a senior-level General Manager/ Operations Head management role to leverage extensive industry knowledge and drive business growth.

Restaurant Operations Manager (Pre Opening) - MELCOM GROUP - Accra, Ghana

(2022-04 - 2026-04)

Overseeing the day-to-day operations of 6 Restaurants, ensuring smooth and efficient functioning. Directly reporting to the COO while contributing to pre-opening events, Business Developments, Customer Service, Marketing Plan, Creating SOP, Staff Training, Monitoring Daily Operations & reports, Monitoring Purchases, Cost Control, Inventory, Staff Hiring, and P & L monitoring.

• Managing and supervising Restaurant & Kitchen Staff, including Manager, Chefs, and support staff, to ensure high-quality service and customer satisfaction
• Developing and implementing operational policies, procedures, and guidelines to maintain a safe as well as productive work environment
• Monitoring inventory levels, ordering supplies, and managing vendor relationships to ensure adequate stock of beverages, ingredients, and other necessary items
• Conducting regular inspections of the FOH & BOH area to ensure cleanliness and compliance with health and safety regulations
• Handling customer inquiries, feedback, and complaints in a timely and professional manner, striving to exceed customer expectations
• Developing and implementing strategies to optimize revenue, such as pricing strategies, promotional activities, and upselling techniques
• Collaborating with the marketing and sales team to plan and execute events, promotions, and special offers to attract and retain customers
• Analyzing sales and financial data to identify areas for improvement, cost-saving opportunities, and revenue growth
• Ensuring compliance with legal and licensing requirements, including age restrictions, responsible alcohol service, and fire safety regulations
• Training and developing staff to enhance their skills, product knowledge, and customer service abilities
• Building and maintaining positive relationships with suppliers, contractors, and other business partners
• Keeping up-to-date with industry trends, market competition, and customer preferences to stay ahead in the market
• Collaborating with the management team to create and execute business strategies, goals, and objectives

Restaurant Manager (Pre Opening) - TRIPLE S - Riyadh, Saudi Arabia

(2020-03 - 2021-03)

Planned, organized, directed, and coordinated restaurant operations to ensure well-prepared and profitable service of food and beverages.

• Managed the restaurant's human resources by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees
• Maintained and improved the restaurant's image through effective management and suggested ways to enhance it
• Handled various reports, including daily sales, manager summary, posting reports, void bills, discounts, menu item sales, employee enclosed checks, breakage reports, staff scheduling, and training of junior staff
• Monitored hygiene standards, coordinated with housekeeping staff, managed manpower and material costs, and oversaw vendor management
• Managed front-of-house (FOH) and back-of-house (BOH) operations, including staff discipline, attendance, recruitment, training, manpower budgeting, and maintaining food and beverage costs
• Oversaw purchase activities, including supply chain monitoring, negotiation with suppliers, development of preferred supplier lists, and analyzing variances to maintain inventory control
• Coordinated maintenance activities, addressed monthly snag lists, and ensured the proper functioning of facilities and equipment
• Collaborated with chefs and personnel to plan menus, estimate food and beverage costs, supervise portion control, and maintain consistent, high-quality preparation and service
• Demonstrated composure and alertness during emergencies or busy periods, setting an example for the team and ensuring smooth operations
• Collaborated with management personnel to plan marketing, advertising, and special restaurant functions

Restaurant Operations Manager (Pre Opening) - BOMB'AR - Mumbai, India

(2018-05 - 2020-01)

Bombar has become one of Mumbai's most favorite Lounge bar and Dining Destination. Spacious and well designed interiors in muted colors, abundant natural light, an attractive island bar and multiple-seating options, characterize the interiors of this place. Hugely popular with Millennials and families.

Restaurant Operations Manager (Pre Opening) - A BAR CALLED LIFE - Mumbai, India

(2016-10 - 2018-03)

A Bar Called Life is the new swanky and specious space in Juhu which absolutely has to be your new party destination. The interiors of this place have been designed to cater for a romantic date as well as wild party destination. But the most special thing about this place is that from 6 p.m. when it opens until 11 P.M it is perfect for a nice laid back in evening with a loved one or some chilling with your friends and post 11 pm this place transforms into a high energy bar with elements that you have never seen before, designed to make each night memorable.

It's like having two dates in one evening.

Restaurant Manager (Pre Opening) - JOSS Pan Asian Restaurant - Mumbai, India

(2013-05 - 2016-08)

Joss has become one of Mumbai's leading destinations for the fine dine experience. Joss restaurant serves the delectable and sumptuous Pan Asian Cuisine. It is the perfect destination for the foodies, crazy for this set of cuisine. The food menu of the restaurant is exhaustive with Japanese, Thai and Asian offerings and the bar menu is equally impressive.

Assistant Restaurant Manager (Pre Opening) - HAKKASAN - Mumbai, India

(2011-03 - 2013-03)

Serving modern Cantonese coupled with unmatched service, Hakkasan has been identified as one of the finest restaurants by connoisseurs worldwide.