Amit Shetty

A Self-motivated and responsible person, seeking a professional environment were enhancing professional and developing problem solving skills are well appreciated. Also, looking forward to challenging and growth-oriented tasks that help to prove the best of my ability in achieving the objective of the job.

VKYC Officer - BOB Card - Turbhe

(2024-03)

• Conducting Video Sessions and auditing recorded VKYC sessions to verify that agents followed proper procedures.
• Accurately verifying customer identity with documents (e.g., PAN Card) adhering to strict regulatory guidelines.
• Monitoring VKYC processes for compliance with relevant laws and regulations and company policies throughout the VKYC process.
• Document findings, thoroughly examining original physical KYC Documents.
• Live check and liveliness detection
• Escalate any suspicious or non-compliant activities to the appropriate authorities or departments.
• Proactively managed the escalation of VKYC portal issues, collaborating with technical teams to implement effective solutions.

Senior KYC Analyst - CSB Bank - Turbhe

(2023-11 - 2024-02)

• Auditing recorded VKYC sessions to verify that agents followed proper procedures.
• Accurately verifying customer identity with documents (e.g., PAN Card) adhering to strict regulatory guidelines.
• Monitoring VKYC processes for compliance with relevant laws and regulations and company policies throughout the VKYC process.
• Document findings and compile reports related to each VKYC session.
• Escalate any suspicious or non-compliant activities to the appropriate authorities or departments.
• Generate daily Management Information System (MIS) reports.
• Proactively managed the escalation of VKYC portal issues, collaborating with technical teams to implement effective solutions.
• Manage the Quality Control (QC) checks of VKYC sessions.

Executive - Wipro

(2018-04 - 2022-01)

• Ensure compliance with internal control procedures by examining records, reports and documentation.
• Maintain and verify documents of Customers.
• Verifying and reviewing customer identification documents to ensure compliance with KYC regulation on call.
• Manage and execute end-to-end email communication to resolve customer queries.
• Ensure all correspondence including email-based work is clear, correct and empathetic.
• Proactively follow-up on unresolved issues to ensure full closure.

Bachelor's - Banking & Finance - Mumbai University (2017-04)

Higher Secondary School Certificate - Maharashtra State Board (2014-02)

Secondary School Certificate - Maharashtra State Board (2012-03)