R Naveen Kumar

Dynamic professional with extensive experience in VKYC & KYC operations at SBI Cards, excelling in compliance and documentation review. Proven ability in problem resolution and customer service, enhancing onboarding processes, ensuring accuracy in records management, and maintaining high customer satisfaction.

VKYC & KYC Operations - SBI Cards

(2023-04)

• Coordinated daily operations to ensure smooth workflow and task completion.
• Reviewed VKYC & KYC documentation for compliance with regulatory standards.
• Coordinated with internal teams to resolve case discrepancies promptly.
• Assisted in conducting risk assessments for client onboarding processes.
• Maintained accurate records and documentation for audit purposes.
• Provided training and support to junior team members on VKYC procedures.
• Reviewed customer files to ensure accuracy and completeness of Know Your Customer data.
• Identified, analyzed, and resolved discrepancies in customer information.
• Maintained records of customer onboarding activities in accordance with internal policies and procedures.

Phone Banking Officer - ICICI BANK

(2022-07 - 2022-12)

• Responded to customer inquiries via email with prompt and accurate information.
• Managed customer accounts, ensuring all details were current and accurate.
• Maintained a positive tone in all written communications, enhancing customer satisfaction.
• Educated customers on banking products and services to enhance their experience.
• Processed customer transactions accurately and efficiently in the banking system.
• Resolved customer complaints by providing effective solutions and support.
• Collaborated with team members to improve service delivery and efficiency.
• Tracked response times for incoming emails and worked towards meeting SLAs.

MBA - Finance & IT - Wings Business School (2024-12 - 2024-12)

Bsc - MSCs - Krishna Teja Degree And PG College (2021-12 - 2021-12)

Intermediate - NRI Junior College (2018-12 - 2018-12)

Secondary School - Nuthana Sree Vidyanikethan High School (2016-12 - 2016-12)