Amit Yadav

Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.

Process Developer - Genpact - Noida

(2024-10 - 2026-04)

Dispute and fraud analyst

• Investigated and analyzed disputed transactions to determine appropriate responses and gather necessary documentation through calls and emails in order proceed with the end to end chargeback process.
• Provided guidance to cardholders on dispute procedures through effective communication.
• Processed with disputes related to card fraud and non-fraud transactions and initiating chargebacks and arbitration as per both Visa and Mastercard guidelines.
• Maintained high-quality scores inchargeback resolution, consistently exceeding departmental benchmarks.
• Provided exceptional service to cardholders by effectively managing inbound and outbound calls and resolving disputes in a timely manner.

Process Specialist - Fedelis Technologies - Bengaluru

(2023-07 - 2024-09)

Dispute and fraud analyst

• Analyzed and resolved chargeback disputes in a timely and efficient manner, ensuring accurate and fair outcomes for both customers and merchants.
• Conducted thorough investigations into chargeback claims, gathering evidence and documentation to support dispute resolution efforts
• Maintained detailed records of chargeback cases, tracking trends and patterns to inform decision-making and process improvements.
• Manage, prioritize, and respond to tier 2 issues.

Fraud Analyst - Artificial Technology - Gurugram

(2021-12 - 2023-02)

• Reviewed and analyzed transaction data to detect potential internal and external fraud schemes.
• Identified fraud trends and documented findings to enhance fraud prevention strategies.
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Conducted thorough investigations into suspicious activities, gathering relevant evidence.
• Prepared and submitted Suspicious Activity Reports (SARs) to the Financial Crimes Enforcement Network (FinCEN).

Junior associates - 3I Infotech Limited

(2018-10 - 2021-12)

Real time risk monitoring on transaction at credits cards

• Analyzing Merchant and Cardholder account transaction to identify abnormal activity that may be fraudulent
• Monitor / Investigate Customer credit card account & dispute cases for fraudulent acivity

Bachelor of Computer Application - Computer Application - UPTECH Allahabad (2013-03 - 2016-07)