Cholleti Shivani

Process Developer with 2 years 5 months of experience in ads quality, policy compliance. Skilled in RCA, trend analysis, and Advanced Excel automation to improve accuracy, efficiency, and data-based decision making.

Process Developer - Genpact - Madikonda

(2023-11)

• Performed RCA to identify spam patterns and improve decision accuracy, while automating daily reports and performance dashboards in Advanced Excel (Pivot Tables, VLOOKUP, XLOOKUP) to track productivity and reduce manual effort.
• Collaborated with cross-functional teams to ensure the accuracy and timeliness of reporting.
• Managed and prioritized multiple reporting deadlines to ensure timely delivery.
• Developed and optimized process workflow to improve operational efficiency and reduce review turnaround time.
• Collaborated with cross-functional teams to implement new guidelines and process updates, ensuring smooth adoption and compliance across teams.
• Gather and organize data from multiple sources to compile consistent and accurate reports.
• Worked closely with business units to understand reporting needs and tailored reports accordingly.
• Ensured clarity and consistency in report formats, helping teams to better understand performance metrics.
• Led a team of 10 members in managing RBA (Report Bad Ads) operations, ensuring accurate review of ad content and adherence to policy guidelines.
• Automated teams' daily operations using advanced Excel formulas and created a dashboard to monitor performances, which led to a 40% increase in productivity time.

Bachelor of Technology - Electrical Electronics Engineering - Sree Datta Group of Institutions (2022)

Diploma - VBIT College (2016 - 2018)

SSC - Jyothi Niketan E/M High School (2016)